Stadler Rail Group
St. Margrethen
Stadler: Quality and Complaints Management Employee
- 20 October 2026
- 100%
- St. Margrethen
Job summary
Stadler offers diverse opportunities for an international career. Join us to grow, take responsibility, and achieve great results together.
Tasks
- Manage complaints and ensure timely customer communication.
- Facilitate meetings for error analysis with production teams.
- Participate in various management and supplier review meetings.
Skills
- Commercial/technical training with strong administrative skills.
- Excellent SAP knowledge, preferably S4/Hana.
- Creative, conceptual, and solution-oriented thinking.
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About the job
Stadler offers diverse opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and deliver outstanding team performance. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things together with us?
YOUR AREAS OF RESPONSIBILITY
- Handling complaints including timely customer information (by phone and in writing)
- Moderating meetings for error analyses with production
- Participating in Shopfloor Management meetings, FSK meetings, and supplier reviews
- Recording and assigning measures to control defective products and ensure delivery capability
- Checking the target-actual description of the error and the plausibility of cause analysis and corrective actions
- Monitoring the processing time of error reports as well as requesting delivery dates and maintaining quality indicators and evaluations for escalation meetings and purchasing
- Proactive management of dunning processes and closing complaint reports
- Requesting the necessary quality when recording complaint reports in production, logistics, commissioning
- Contributing to the creation and improvement of new processes and the introduction of new systems and/or system expansions
- Analysing internal error reports and requesting measures for sustainable avoidance
YOUR PROFESSIONAL EXPERIENCE
- Commercial / technical basic training with very good administrative skills
- Further training in quality management
- Very good SAP knowledge, preferably S4/Hana
- More than 5 years of experience in complaints or quality management
- In-depth application of tools for error analysis (Ishikawa / 8D Report etc.)
- Precise and structured working style as well as flexibility
- Very good communication, coordination and organisational skills
- Creative, conceptual and solution-oriented thinking
- Fluent in German, good English skills in spoken and written form are mandatory
YOUR BENEFITS
- Financial contribution for public transport and various leisure activities
- In-house gym and regular company events
- Discounted catering options in the staff restaurant
Leandro Walser
HR Business Partner
+41 79 648 87 47
