IT Support (m/f/d)

About the job

OUR HOTELS - A HOME FOR YOUR CAREER

We are proud to operate a portfolio of unique hotels known for their hospitality, quality, and authentic atmosphere. Each of our establishments offers not only a special ambience for our guests but also outstanding professional opportunities for talented and dedicated professionals.

HUUS BÄREN 3*S
Our charming 3-star hotel with 18 rooms offers a cosy atmosphere where our guests feel at home. The Bärenstobe, our fine dining restaurant (45 seats), as well as the Taverne Bar (35 seats) and the Lehnerstobe (45 seats) for events invite you to culinary delights and special occasions.

HUUS LÖWEN 4*S
In this elegant 4-star hotel with 24 rooms, we pamper our guests with traditional Swiss cuisine in the Löwenstobe (50 seats) and create unforgettable experiences in the Löwensaal for events. The spacious outdoor area accommodates up to 80 guests and provides a perfect setting to enjoy.

HUUS QUELL 5*S

In 2025, we opened our luxurious 5-star hotel HUUS QUELL with 30 rooms and suites. Since then, our guests have enjoyed not only the unique Quell restaurant with a sharing concept but also an impressive wellness and treatment area of over 2,200 m² as well as the stylish Botanicum Bar.

• First point of contact for all IT concerns in our three hotels as well as the administrative areas
• Receiving, analysing, and resolving hardware and software issues
• Installation, configuration, and maintenance of workstations, printers, mobile devices, and other IT components
• Managing user accounts and supporting and training employees on IT matters
• Collaboration with external IT partners for more complex issues and projects
• Monitoring the IT infrastructure and documenting support cases and IT processes
• Assisting with the introduction of new systems and ensuring smooth IT operations

• Completed training in computer science or a comparable technical qualification
• Experience in IT support or help desk
• Good knowledge of Microsoft Windows, Microsoft 365, and common hardware and software
• Structured, solution-oriented, and independent working style
• High service orientation and enjoyment of direct contact with employees
• Very good German and English skills (level C1), additional languages are an advantage