Inspire (MIT) in Rooms

About the job

Company Description

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Presentation: 

Fairmont Le Montreux Palace :

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and a most refined gastronomic experience, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit to vibrate to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the Franco-Lebanese starred chef who signs the menu of our new ephemeral restaurant for the summer season, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation, and beauty.

Job Description

INSPIRE ROOMS - MANAGEMENT TRAINING 18 months M/F – Spring 2027

The Inspire program offers promising hotel talents the unique opportunity to immerse themselves in the heart of hotel operations, alongside the best professionals in the industry. As Inspire Rooms at Fairmont Le Montreux Palace, you will develop in-depth expertise in the various aspects of the Rooms Division, discovering diverse sectors such as Housekeeping, Front Office, Night Audit & Guest Relation / Duty.

You will take on responsibilities as a Supervisor, allowing you to acquire valuable skills in team management, organization, and exceptional service. This program is a true gateway to develop your talents and be an integral part of creating unique and special memories for our guests.

If you aspire to a rewarding career in luxury hospitality and share our values of professionalism, personalization, and passion for service, join us and take a step towards excellence!

General missions:

• Constantly offer professional, friendly, and engaging service
• Lead by example and apply LQA technical and emotional standards
• Commit to the quality of your service, discretion, and perfect honesty
• Strictly respect hygiene and sanitary prescriptions
• Respect ergonomic work standards in health and safety rules
• Respect department service policies, procedures, and standards
• Respect all safety policies
• Any other tasks as assigned 

Specific Housekeeping missions:

• Inspect rooms according to hotel standards
• Coordinate customer activities and requests
• Coordinate reception requests and priorities
• Coordinate room statuses with reception
• Inspect floors, offices, storage, and equipment
• Control and supervise arrivals, VIP turndowns in coordination with floor housekeepers
• Ensure communication between room staff and hierarchy
• Actively participate in total quality approach development, notably through improvement proposals
• Transmit necessary information to superiors for smooth department operation
• Sign the instruction book and meeting report after reading
• Always know the progress of your team
• Inform floor staff of corrective actions to be taken when floor inspections reveal differences from standards
• Supervise, note in the instruction book, and participate in evictions

Specific Front Office missions:

• Welcome guests and handle their arrivals and departures according to chain standards
• Manage guest problems and react quickly, record and notify appropriate sectors
• Promote hotel points of sale (restaurants, bars, and Spa)
• Assist guests regarding hotel facilities in an informative and helpful manner
• Assign rooms according to guest preferences (profile)
• Ensure promotion of the loyalty program
• Follow up on complaints
• Lead by example and apply LQA technical and emotional standards
• Offer additional equipment and services
• Internal communication: create sparkles

Specific Night Auditor missions:

• Welcome guests and handle their requests during the night
• Manage guest telephone calls
• Make reservations
• Know how to manage the telephone switchboard and fire emergency center
• Apply and master safety rules during critical situations: Think and stay calm, alert as soon as the situation allows – observe to give as many details as possible during testimony – protect the scene until police arrival
• Ensure guest wake-up calls
• Conduct surveillance rounds in the hotel 
• Open and close access and turn on lights in the hotel
• Create a guest file upon arrival
• Perform guest billing based on information from various points of sale
• Prepare daily statistical and accounting reports
• Transmit necessary elements to accounting for invoice sending
• Provide In Room Dining and HSKP service at night
• Handle various guest requests (technical, additional items, etc.)
• Drive and park guest cars according to standards
• Handle cash and other currency exchange operations
• Perform end-of-day closing operations and verify accuracy

Specific Guest Relations & Duty missions:

• Welcome guests and respond to their FO requests
• Manage guest problems and react quickly, record and notify appropriate FO sectors
• Perform Front Office tasks and some Night tasks
• Inspect VIP rooms with technical control, follow up on amenities and specific requests
• Announce VIP arrivals internally   
• Assist guests regarding hotel facilities in an informative and helpful manner           
• Cover some Duty shifts in the evening and weekends, according to schedule
• Communicate situations with guests and collaborators as well as actions taken
• Check premises (Front and back and exterior) and address cleanliness, lighting, music, security, grooming, standards
• Represent and manage the ALL loyalty program
• Develop a bimonthly newsletter
• Update information in profile notes & profiles +
• Supervise front office and lodge related tasks
• Manage situations with collaborators (attitude, grooming, conflict)
• Participate in training Front Office and Concierge collaborators
• Be trained in first aid training

Qualifications

Qualifications:

• Graduate of a recognized hotel school or university within the last two years
• Minimum 1 year experience in the "Rooms" field
• Minimum 6 months experience in supervision
• Experience in a 4* or 5* hotel is an asset
• Fluent in spoken and written French and English
• Valid driving license in Switzerland
• Flexibility, adaptability, and stress resistance
• Very good communication skills.
• Teamwork oriented
• Customer service oriented
• Attention to detail
• Organized
• Comfortable with presentations
• Leadership

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must have a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various regional companies
• Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity: 
We build trust through mutual respect and authenticity.​

Autonomy:
We have the power to take initiatives and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.