Customer Service Clerk

Customer-focused. Solution-oriented. Successful together.

You appreciate direct customer contact and enjoy finding pragmatic solutions? Even when several requests arrive simultaneously, you keep an overview and set the right priorities? Do you communicate confidently and gladly in German and ideally also have knowledge of French or Italian? Then you are exactly right with us.

To strengthen our customer service team, we are looking for a committed, service-oriented and reliable individual. In this varied role, you are an important contact person for our customers and contribute daily to a professional and reliable customer experience.

• You competently and solution-orientedly support our customers by phone and in writing
• You process orders, cancellations, complaints and delivery date enquiries
• You record and process customer orders and check electronic order entries
• You manage schoolbook and teaching material orders and prepare suitable offers
• For more complex matters, you coordinate the necessary clarifications with the responsible internal specialist departments
• You process credit notes and additional charges within your competencies
• You flexibly support your team during peak workloads and special customer concerns
• You actively contribute your ideas and participate in the further development of our processes, workflows and service quality

• A commercial basic education or comparable professional experience
• Experience in customer service or a comparable service-oriented role
• Enjoyment of telephone and written customer contact
• Very good knowledge of German as well as good knowledge of French or Italian; knowledge of another national language is a plus
• An independent, structured and careful way of working
• A strong customer, service and solution orientation
• The ability to keep an overview and set the right priorities even under high workload
• Enjoyment of working in a team and with various internal specialist departments
• Confident handling of MS Office and digital tools; experience with ERP and ticket systems is an advantage
• Openness to new technologies and changes as well as enjoyment in actively shaping process improvements