Service Owner Business Applications (m/f/d) 100%
mobilezone ag
Rotkreuz
Key information
- Publication date:18 November 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Rotkreuz
Job summary
We're a dynamic Swiss and German telecom company, thriving since 1999.
Tasks
- Oversee business applications like Microsoft Dynamics 365.
- Coordinate with internal teams and external partners effectively.
- Support service lifecycle and ensure smooth operations.
Skills
- Completed studies in IT or comparable education required.
- Strong understanding of business processes and IT systems.
- Proficient in German and good English skills essential.
Is this helpful?
We are a young publicly traded Swiss and German company in the dynamic telecommunications industry, which has developed from a start-up in 1999 to the Swiss market leader with more than 1,000 employees. The mobilezone group is headquartered in the Suurstoffi area in Risch/Rotkreuz and offers products and services around mobile life – from smartphones to accessories to services and offers for business customers. For more information, visit www.mobilezoneholding.ch.
We are looking for you as:Service Owner Business Applications (m/f/d) 100%
You want to take responsibility, understand complex contexts, and actively shape the digital future in Swiss retail? Then we look forward to getting to know you. For our dedicated team, we are looking for an initiative personality with a strong sense for business processes and a flair for modern business applications in the Microsoft environment.
Your tasks:
In this exciting role, you take responsibility for the stable operation and continuous development of our central business applications – especially Microsoft Dynamics 365 and Power Platform – as well as their integration into our existing system landscape. You act as a hub between departments, IT, and external partners and accompany the entire service lifecycle.
- Responsibility for the end-to-end service "Business Applications" (Build & Run)
- Analysis and prioritization of requirements from the departments
- Consulting and sparring for business and IT stakeholders – you speak both languages
- Coordination of internal and external partners for solution finding and implementation
- Support and further development of interfaces to surrounding systems (e.g., ERP, e-commerce, POS, logistics)
- Preparation of decision-making bases for management
- Ensuring smooth operation (incident, problem, and change management)
- Support in release planning and continuous development
- Promotion of digitization by identifying and implementing optimization potentials (automation and AI)
- Moderation of workshops and active building of stakeholder relationships
- Participation in our strategic initiative to use AI technologies based on the Power Platform to increase the efficiency of our business applications
Your profile:
- Completed studies in (business) informatics or a comparable education
- Initial professional experience (1–3 years) in a coordinating or project-supporting role in the IT/business environment
- Interest in business applications (e.g., Microsoft Dynamics 365, Power Platform, or comparable ERP/CRM systems) and ideally already experience with them.
- Ideally, you also have experience with the Abacus Umantis HR suite
- Understanding of business processes and their mapping in IT systems
- Basic understanding of IT architectures and interfaces
- Very good German skills, good English skills
What is especially important to us:
- You bring people and solutions together – even without taking on every technical implementation yourself
- You take responsibility for your services and projects
- You think in possibilities and keep an overview
- You are curious, structured, and want to develop further
- You communicate appropriately for the audience and on equal footing
- You have the will to proactively and hands-on advance the company.
What awaits you with us:
- A responsible role with plenty of creative freedom in a dynamic environment
- Mentoring by experienced colleagues – we specifically promote your development
- Structured onboarding and individual training opportunities (e.g., Microsoft certifications)
- Modern working conditions with flexible working hours and home office options
- A collegial, interdisciplinary team with flat hierarchies
- An active contribution to the technological future – you work with us on integrating AI solutions based on the Power Platform
- Diverse employee events as well as other events
- and much more...
We look forward to your application including salary expectations, preferably via the application system. For questions, contact Mark Schwarz, Chief Digital & Information Officer, Tel. +41 58 400 24 65.
Apply now via the online application system. For further information about the position, our HR team will be happy to assist you at +41 58 400 24 42 .
mobilezone ag, Suurstoffi 22, 6343 Rotkreuz | www.mobilezone.ch
