yellowshark
Bern
IT Support Specialist: 80-100%
- 29 September 2026
- 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- 3001 Bern
About the job
For an established and technologically versatile company based in Bern, we are looking for a committed individual as an IT Support Specialist. In this varied role, you will support internal and external users in 1st and 2nd level support, analyse technical faults, and ensure reliable and sustainable solutions. You will work closely with internal IT and engineering teams, project managers, and external partners. If necessary, you will also support users directly on site. You can expect a diverse IT environment with Microsoft 365, Intune, Citrix, and VMware as well as specialised CAD, graphic, and high-performance workstations.
- Analysis and resolution of faults related to clients, Microsoft 365, user accounts, permissions, and virtual workstations
- Provision, configuration, and maintenance of Windows workstations and client hardware
- Participation in modern client management with Microsoft Intune
- Support with rollouts, changes, and smaller technical projects
- Support and troubleshooting in Citrix and VMware environments
- Documentation of solutions and continuous development of the knowledge base
- Identification of recurring faults and collaboration on sustainable solutions
- Conducting support assignments directly at customers’ sites
- Completed vocational training as an IT specialist EFZ or comparable qualification
- Professional experience in 1st and 2nd level support, ideally in the end-user and workplace environment
- Good knowledge of the Microsoft environment, especially Windows 11, Microsoft 365, and Microsoft Intune
- Knowledge of Entra ID and Active Directory is an advantage
- Experience with client hardware as well as in the provision and setup of workstations
- Enjoyment of structured analysis of technical problems and independent problem-solving
- Responsible, reliable, and customer-oriented working style
- Independent and team-oriented personality with a healthy sense of humour
- Very good German skills as well as good English and/or French skills
- Willingness to undertake occasional support assignments at customers’ sites
- Varied and technically demanding IT landscape
- Working with Microsoft 365, Intune, Citrix, and VMware
- Exciting insights into graphics-intensive CAD and rendering environments
- Exposure to private cloud and high-performance infrastructures
- High level of personal responsibility and short decision-making paths
- Individual opportunities for professional and personal development
- Hybrid working model and interdisciplinary collaboration
- Regular cultural, culinary, and sporting team activities
- Attractive opportunity to participate in the company long-term
Responsibilities
- 1st and 2nd level support for users and customers- Analysis and resolution of faults related to clients, Microsoft 365, user accounts, permissions, and virtual workstations
- Provision, configuration, and maintenance of Windows workstations and client hardware
- Participation in modern client management with Microsoft Intune
- Support with rollouts, changes, and smaller technical projects
- Support and troubleshooting in Citrix and VMware environments
- Documentation of solutions and continuous development of the knowledge base
- Identification of recurring faults and collaboration on sustainable solutions
- Conducting support assignments directly at customers’ sites
Profile
You do not need to be a specialist in all the areas mentioned. What matters is a solid technical foundation, a solution-oriented approach, and the willingness to take responsibility and develop professionally.- Completed vocational training as an IT specialist EFZ or comparable qualification
- Professional experience in 1st and 2nd level support, ideally in the end-user and workplace environment
- Good knowledge of the Microsoft environment, especially Windows 11, Microsoft 365, and Microsoft Intune
- Knowledge of Entra ID and Active Directory is an advantage
- Experience with client hardware as well as in the provision and setup of workstations
- Enjoyment of structured analysis of technical problems and independent problem-solving
- Responsible, reliable, and customer-oriented working style
- Independent and team-oriented personality with a healthy sense of humour
- Very good German skills as well as good English and/or French skills
- Willingness to undertake occasional support assignments at customers’ sites
Additional Information
- Appreciative and collegial working environment- Varied and technically demanding IT landscape
- Working with Microsoft 365, Intune, Citrix, and VMware
- Exciting insights into graphics-intensive CAD and rendering environments
- Exposure to private cloud and high-performance infrastructures
- High level of personal responsibility and short decision-making paths
- Individual opportunities for professional and personal development
- Hybrid working model and interdisciplinary collaboration
- Regular cultural, culinary, and sporting team activities
- Attractive opportunity to participate in the company long-term
