AXA Versicherungen AG

ZÜRICH

Clerk In-/Ex-Collection – AXA-ARAG Legal Protection

  • 09 July 2026
  • 100%
  • ZÜRICH

Job summary

Join AXA-ARAG, a leading legal protection insurer in Switzerland. Embrace a modern work environment and innovative opportunities.

Tasks

  • Manage premium collections and debt recovery independently.
  • Engage in diverse customer interactions, providing tailored solutions.
  • Collaborate across departments and optimize processes continuously.

Skills

  • Completed commercial training or equivalent education required.
  • Fluent German with good French and Italian skills essential.
  • Strong customer service orientation and team spirit are crucial.

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About the job

80% Zurich City / Smart Working Shape your future – together with us! AXA-ARAG, as one of the leading legal protection insurers in Switzerland, is growing and developing rapidly. Our top priority is to continuously improve the customer experience at a high level by exploring new paths, thinking creatively, and transforming through digital change. Do you like taking responsibility? Then you are exactly right with us! You can expect a collegial corporate culture and a working environment where proactive thinking is appreciated and your input is highly valued. We offer you an attractive working environment and place great importance on sustainable collaboration – for you, for us, and for our customers. What awaits you Independently handling premium collection from invoicing through debt enforcement to loss certificate within your own area of responsibility (legal protection insurance) Independently handling third-party damage collection (AXA-ARAG as creditor representative for the collection of outstanding claims on behalf of the customer) within your own area of responsibility Diverse telephone and written customer contacts including individual solution finding in financial bottlenecks Interface function to distribution, underwriting, CRM, accounting as well as external bodies such as debt enforcement offices and courts Processing of payments, transfers, write-offs and clarifications of special cases Assistance in the ongoing optimisation of processes as well as taking on exciting additional tasks What you bring Completed commercial apprenticeship or equivalent basic training Very good German as well as good French and Italian skills are essential Initial experience in debt collection and/or knowledge of the Swiss Debt Enforcement and Bankruptcy Act (advantageous) Reliable, resilient and open personality with a positive team spirit Strong customer and service orientation Openness to change, enjoyment of customer contact and good communication skills You are characterised by personal responsibility and decisiveness What we offer We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible working model) Annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days per year Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace Ernst-Nobs-Platz 7 - Google Maps Apply now! Do you have questions or further concerns? Bernhard Müller, bernhard.mueller@axa.ch, is happy to assist you by email. More information about the application process can be found here. Diversity and inclusion are important to us at AXA Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at hr.recruitinggd@axa.ch at any time. Learn more About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to consider the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, references etc.) uploaded via the online application link will be considered. We cannot accept applications through recruitment agencies for this position.

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