Reception Supervisor

03 October 2026
100%
Genève

Job summary

Relais & Châteaux is a unique collection of 580 independent hotels and restaurants. Join a team dedicated to exceptional hospitality and a vibrant work culture.

Tasks

Oversee reservations and ensure proper procedures are followed.
Supervise pricing policies and maintain customer data accuracy.
Train new staff and foster a collaborative team spirit.

Skills

Experience in hospitality management and fluent in French and English.
Strong organizational and communication skills required.
Ability to motivate and develop team members effectively.

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About the job

Company Description

Relais & Châteaux is an exceptional collection of 580 independent hotels and restaurants worldwide, united by strong values and driven by an unwavering commitment to hospitality excellence. Founded in France in 1954, the Association is now present in 65 countries and celebrates the unique lifestyle of each region.

Relais & Châteaux thus embodies a heritage conducive to unforgettable travel experiences, in harmony with life.

The values of Relais & Châteaux; Embody excellence, Celebrate our uniqueness, Share with passion, Act today and tomorrow.

The Hôtel de la Cigogne 5* has 49 rooms, junior suites and suites, each decorated in a different style. This charming house features a traditional restaurant, a bar, and a magnificent lounge for meetings, cocktails, lunches and dinners accommodating up to 40 people.

Job Description

FROM 1ST NOVEMBER 2026, WE ARE LOOKING FOR OUR FUTURE SUPERVISOR (M/F) WHOSE MAIN DUTIES WILL BE AS FOLLOWS:

Control the taking, recording and monitoring of reservations;
Ensure compliance with procedures within the department;
Control adherence to pricing and sales policies;
Ensure the entry of customer data and input customer data;
Control client billing (room, minibar, parking…);
Check the cash float at each shift change;
Know all the rooms as well as the clientele;
Communicate with various internal stakeholders (technical service, housekeeping…);
Communicate and pass on instructions to team members;
Supervise service planning in line with occupancy rates in the absence of the reception manager;
Supervise teams, be attentive and listen to everyone’s needs;
Ensure the training of new employees;
Instil a team spirit and generate staff motivation;
Control and enforce internal regulations;
Develop and supervise teams in concierge and customer service;
Provide suggestions to improve service quality and working conditions.

SOFT SKILLS

Have an impeccable appearance;
Maintain a positive, caring and consistent attitude;
Have a sense of welcome and attention to detail;
Show respect and discretion;
Unite and convey the company’s values;
Demonstrate responsiveness, good judgement and proactivity;
Be organised in your role.

TEAM MANAGEMENT

In collaboration with and/or in the absence of superiors;

Train and develop team members;
Lead, unite and motivate your team to achieve a common goal;
Continuously develop and improve the organisation and procedures of your department;
Analyse organisational situations and make decisions accordingly;
Ensure optimal organisation within your department;
Ensure compliance with internal and legal rules for managing your teams.

Qualifications

Proficient with IT tools including PROTEL;
Excellent level of French and English;
Respect the company’s communication codes;
Competence in managerial management;
Instil a team spirit and generate staff motivation;
Skills in negotiation, resolving delicate situations and crisis management;
Ability to make operational decisions;
Excellent communication skills;
Have a sense of organisation and rigour;
Have a sense of priorities;
Ability to adapt, take initiative and be proactive.

Additional Information

Employee benefits programme (My Relais Team, Swibeco, Harmony)
Continuous training
A human-sized company promoting autonomy and initiative
Events fostering team spirit.
A corporate culture valuing excellence and employee well-being.