Technical Customer Advisor Internal Sales (m/f/d) 100%

Would you like to combine your technical expertise with customer contact, organisation, and commercial tasks? Do you appreciate a varied role where you collaborate daily with customers, sales, engineering, and production? Then this position could be just right for you.

For our client in the St. Gallen Rhine Valley, a successful and internationally active industrial company, we are seeking a committed individual as a Technical Customer Advisor Internal Sales (m/f/d).

Technical Customer Advisor Internal Sales (m/f/d) 100%

Job Description

• Telephone advice and support for specialist dealers as well as end customers
• Creation and processing of offers and orders in the ERP and CRM system
• Coordination, clarification, and monitoring of delivery and execution dates
• Central hub function between sales, engineering, production, and customers
• Independent handling and coordination of customer projects
• Support with tenders and submissions
• Ensuring professional and service-oriented customer care
• Active management of customer enquiries from the initial request to successful implementation

We expect

• Completed technical basic training, for example as a polymechanic, production mechanic, automation technician, plant and apparatus builder, designer, building services planner, or comparable
• Further training as a Technical Salesman with a federal certificate of competence or comparable commercial training
• Experience in internal sales, technical customer service, or a comparable function is an advantage
• Good ERP knowledge as well as confident handling of common MS Office applications
• Fluent German skills and French skills at level A1 or higher
• Independent, structured, and solution-oriented working style
• High customer orientation and enjoyment in working with various stakeholders
• Residence in the Rhine Valley region or within easy commuting distance

We offer

• Varied role at the interface between customers, sales, engineering, and production
• Central role within internal sales with direct influence on customer satisfaction
• Independent area of responsibility with scope for creativity
• Modern work equipment and professional processes
• Collegial and supportive team
• Short decision-making paths and open communication
• Thorough induction by experienced staff
• Professional and personal development opportunities
• At least five weeks’ holiday
• Attractive employment conditions and above-average social benefits
• Long-term prospects in a successful and internationally oriented company