IT Supporter 1st and 2nd Level 80-100%
AXA Versicherungen AG
Bern
Key information
- Publication date:19 December 2025
- Workload:80 – 100%
- Place of work:Bern
Job summary
Join AXA, Switzerland's leading insurer, in a dynamic role. Enjoy a supportive work environment with growth opportunities.
Tasks
- Handle and resolve support inquiries for Bern and Lausanne.
- Analyze incidents and apply suitable solutions while ensuring traceability.
- Share expertise within the team to improve processes continuously.
Skills
- Technical training or three years of experience in support roles.
- Proficient in Windows, Office 365, and IT tools.
- Fluent in German and French; English and Italian are a plus.
Is this helpful?
Join AXA, Switzerland's leading insurance company - as
Your Contribution
Your Contribution
For the regions of Bern and Lausanne, you will take on the acceptance, processing, and resolution of support requests. You ensure support at the 1st and 2nd level (on-site if needed) and are responsible for the following tasks:
- You analyze incidents and apply appropriate solutions, ensuring traceability and sharing your knowledge within the team
- You communicate with users and, if necessary, forward requests to the relevant specialist departments
- You share your expertise within the team and contribute to the continuous improvement and development of processes
Your Skills and Talents
Your Skills and Talents
- You have training in IT or at least three years of experience in a technical or support environment
- You have experience in 1st and 2nd level support
- You are proficient with hardware and software and enjoy sharing your knowledge
- You have good knowledge of Windows, Office 365, and other IT tools
- You are solution-oriented and focus on the needs of users
- You have an empathetic personality, strong team spirit, and excellent interpersonal skills
- You speak fluent German and French; English and Italian are an advantage
- You are continuously committed to your development and hold a category B driving license
Apply now!
Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in yourself.
At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can connect the things that matter to you. Together with your commitment and individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But for the long term.
Start writing your own success story with us now. Know You Can.
