Customer Consultant
KPT Krankenkasse AG
Lugano e home office
Key information
- Publication date:04 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Lugano e home office
Job summary
Join KPT, a leading health insurance provider in Switzerland. This role offers a dynamic work environment with great benefits.
Tasks
- Engage with 530,000 insured clients, providing tailored advice.
- Support customer satisfaction through knowledgeable consultations.
- Independently manage sales tasks and promotions effectively.
Skills
- Proven experience in insurance and negotiation skills required.
- Strong passion for sales and client engagement essential.
- Fluency in Italian; knowledge of other languages a plus.
Is this helpful?
Our customer consultants are the first point of contact for 530,000 insured persons: they know every detail of our innovative products, explain the benefits clearly, and find the best solution for every request. Are you passionate about helping customers, explaining the world of health insurance, and winning them over with your knowledge?
What awaits you
- Acquire private customers and rely mainly on word of mouth.
- Customer satisfaction is your top priority: you are ready to provide new customers with competent advice based on their needs: in person, by phone, or digitally.
- You complete all sales tasks independently and reliably.
- You commit wholeheartedly to sales promotion measures, ensuring their success.
What we expect from you
- Passion for sales and good negotiation skills
- Complete professional training and proven experience in the insurance sector
- Training as an AFA insurance intermediary or willingness to complete it as soon as possible
- Excellent knowledge of Italian; knowledge of other languages is an advantage
- Presence in the sales region and a wide social network
Your benefits
- 40-hour workweek and flexible working hours
- Possibility to work from home
- 2-5 days of vacation, 30 days starting at age 50
- Paid holidays on December 24 and 31
- Paid 15-minute breaks both in the morning and afternoon
- Modern offices in a central location near Lugano station
- Rail Coupon of CHF 300.– for an annual, route, or general (AG) subscription
- CHF 2,200.– in REKA vouchers per year with a 20% discount
- Half-price annual subscription for business travel
- 100% salary payment for a period of 16 weeks in case of maternity leave
KPT is among the ten largest health insurers in Switzerland. Our customers' satisfaction is our success.
