Supporter IT Service Desk (m/f/d) 100%

We rely on people and the power of good teams. Together we make decisions, create sustainable solutions and ensure shared success.

What you will achieve

• You are the first point of contact for our employees for all IT concerns and ensure they can work efficiently at all times. Whether by phone, remote support or in person at our headquarters in Dübendorf - you find pragmatic solutions and inspire with excellent service.
• You analyse and resolve disruptions in the areas of workplace, Microsoft 365, hardware, software and mobile devices. You coordinate more complex cases with our specialists in 2nd and 3rd level support.
• You manage user accounts, permissions and groups in our Microsoft environment (Active Directory, Entra ID and Microsoft 365) and support administrative tasks related to the digital workplace.
• You handle incidents and service requests in our IT service management system, coordinate suppliers and service partners and ensure a high level of service quality.
• You identify optimisation potential, contribute your own ideas and actively participate in the further development of our service desk, our processes and our modern IT landscape.

What you bring with you

• You have training as an IT specialist EFZ (support/system technology) or several years of professional experience in IT service desk / IT support.
• You have sound knowledge of Windows environments, Active Directory, Exchange and Office applications; ideally also in networks, POS systems and PMS systems.
• Your working style is structured, independent and solution-oriented - team spirit and personal responsibility characterise you.
• You have a strong service orientation and enjoy direct contact with users.
• You communicate very well in German - English and French skills are an advantage.

What distinguishes you

Your place of work

What awaits you with us? A workplace that adapts to your life. Our remote concept allows you to work flexibly in our modern office in the heart of Dübendorf or directly in our catering establishments and hotels.

The location offers you excellent public transport connections, modern infrastructure, an in-house staff restaurant and short decision-making paths. Here you work in the heart of the organisation - with direct contact to the team and plenty of room for personal responsibility.

With "The Way We Work" we create a culture of collaboration, openness and growth at SV Group. Personal responsibility, constructive feedback and clear decisions ensure our success. In your role you accompany the team with a hands-on mentality, responsibility, forward thinking and warmth - so everyone further develops their strengths and together we create unforgettable experiences for our guests.

What we offer you - among other things

Feasting: Free, fresh and healthy staff catering
Discounts: Staff rates in SV-managed hotels and discounted meals in our restaurants
Remuneration: Industry- and market-appropriate salary and 13th month salary
Flexibility: Flexible working hours model, remote work, part-time work and job sharing possible
Family-friendly: 5 weeks holiday, purchase of additional holiday possible, 16 weeks maternity leave
Bonus and vouchers: Employee referral programme, gifts for anniversaries and birthdays
Development: SV Academy with nearly 300 training courses, courses, further training opportunities and e-learnings
Further benefits: Various discounts (e.g. at Sunrise, Reka, Migrol, Fleurop, collective insurance CSS/Helsana)

I look forward to your application

Jeanne, HR Business Partner