ITSM Application Manager
Urtenen-Schönbühl
Key information
- Publication date:09 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Urtenen-Schönbühl
Job summary
BNC AG is a leading Swiss IT service provider for infrastructure. Join a supportive team with diverse projects and customer interaction!
Tasks
- Manage and enhance our ITSM tool, Omnitracker, including user roles.
- Implement automation solutions to improve response times and reduce tasks.
- Collaborate with internal teams to meet their ITSM requirements effectively.
Skills
- Degree in Computer Science or equivalent, with ITSM experience.
- Strong analytical skills and solution-oriented approach.
- Proficient in API integration and automation scripting.
Is this helpful?
BNC AG is one of the best addresses for IT services in the infrastructure sector throughout Switzerland and ensures that data is always available. Those who work with us appreciate teamwork, cooperation, and communication, as well as diverse projects and direct customer contact. With around 100 employees, we create a collegial working atmosphere and benefit from efficient processes. We believe that each individual can make a valuable contribution, and we give our team members the freedom to bring in their own ideas and act independently.
Become part of our success story: We are looking for a new team member in Dübendorf as
ITSM Application Manager 80-100%
What you can achieve with us
- You are responsible for our ITSM tool (Omnitracker), for which you take over administration, maintenance, and further development (e.g., user management, roles, workflows, catalogs, CMDB, etc.)
- Automation solutions to reduce manual tasks and improve response times will be implemented by you
- You quickly and effectively identify and resolve technical problems to keep downtime as low as possible
- You work closely with our internal teams to ensure that their requirements can be represented in the ITSM tool and implement them technically
- Together with our DevOps team, you have the opportunity to further develop our Business Process platform
- You gain insight into our monitoring solution and support both internal and external customers together with the DevOps team
What you bring
- With your strong analytical skills, you enjoy facing new challenges and always approach problems in a solution-oriented manner
- You have a completed degree in computer science or a comparable qualification, as well as several years of experience with ITSM tools and processes; an ITIL certification is an advantage
- Solid knowledge in API integration and development, as well as experience in scripting and automation
- Successfully completed projects in the area of ERP integration and further development simplify your entry
- Willingness to participate in on-call duty as part of our monitoring solution
- You have very good German and English skills, both written and spoken
What we offer you
Our success is based on the dedicated commitment of our employees. Together, we form an unbeatable team and make our work an inspiring experience. With us, your personal and professional development is the focus, and we actively support you in this. Our corporate culture is characterized by a collegial atmosphere, where we promote team spirit and celebrate with various events. You shape your working environment according to your needs, whether through flexible working hours, part-time models, or hybrid working. Our employees are also involved in the company's success because we know that we are only successful together.
Has your interest been piqued?
Send us your complete application documents – a cover letter is optional!
Any questions?
I will answer them for you: Isabelle Müller, HR Business Partner.
+41 31 858 58 77
CONTACT
hr@bnc.ch
+41 31 858 58 58
BNC AG
Bahnhofstrasse 5
CH-3322 Urtenen-Schönenbühl
BNC AG
Sonnentalstrasse 5
CH-8600 Dübendorf
BNC SA
Rue Galilée 6
CH-1400 Yverdon-les-Bains
© 2023 BNC AG
