Director, Business Relationship Management — Commercial, Digital, Data & AI

The Director, Business Relationship Management (BRM) – Commercial, Digital, Data & AI serves as the senior technology partner to global Commercial, Marketing, and Commercial Excellence leadership. The role is accountable for shaping and guiding the digital, data, and AI capability agenda that enables sustainable growth, modern omnichannel engagement, and operational effectiveness across global markets.

Operating without direct reports, the role is highly influential and succeeds through strong executive relationships, strategic advisory capability, and orchestration across BTS, regional IT teams, and senior business leaders (DVP and DVP-1 levels). The Director translates business strategy into integrated, value-driven technology portfolios while ensuring enterprise alignment, governance, compliance, and adoption.

Strategic Partnership & Advisory

• Act as the senior technology, digital, data, and AI advisor to global Commercial and Marketing leadership.
• Translate business strategy into integrated digital, data, and AI roadmaps and initiatives.
• Represent Commercial priorities and needs in enterprise technology and investment forums.

Portfolio Governance & Investment Stewardship

• Lead demand shaping, prioritization, and portfolio governance for Commercial initiatives.
• Ensure financial transparency, benefits realization, and value tracking across the portfolio.

Enterprise Execution Orchestration

• Coordinate delivery execution across BTS, regional IT teams, and external partners.
• Resolve cross-regional dependencies and drive acceleration of execution and adoption.

Commercial, Digital & AI Enablement

• Advance omnichannel engagement and data-driven decision-making capabilities.
• Embed analytics- and AI-enabled use cases into Commercial operations and processes.

Governance, Risk & Compliance

• Ensure adherence to enterprise standards and policies related to data privacy, cybersecurity, regulatory compliance, and responsible AI use.

Enterprise Influence & Collaboration

• Influence senior leaders through credibility, strategic insight, and executive presence.
• Collaborate closely with BRM peers and enterprise stakeholders to ensure alignment and reuse.

Key Interfaces
Internal: Commercial and Marketing executives; Commercial Excellence; Data & AI; Solution Delivery; Architecture/CTO; PMO; Security & Compliance; Operations/Services; BRM peers; Regional IT.
External: Strategic technology vendors, platform providers, and implementation partners.

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