Kanton Graubünden
Chur
Product Owner Service Management and Support
- 07 November 2026
- 100%
- Permanent position
- Chur
Job summary
Join the Kantonspolizei Graubünden as a Product Owner! Experience a dynamic work environment with opportunities for growth.
Tasks
- Gather and prioritize requirements from various stakeholders.
- Enhance IT service management and support processes continuously.
- Lead projects to improve user experience and customer satisfaction.
Skills
- Completed IT education; experience in IT and as a Product Owner.
- Strong communication and coordination abilities required.
- Understanding of user experience and service quality essential.
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About the job
Graubünden is the only trilingual canton in Switzerland and is economically, culturally and politically diverse. With 7106 km², it is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts and countless days of sunshine. The Cantonal Administration of Graubünden is as diverse as our landscape. Bring your skills and help shape the future of the Cantonal Administration with us.
Product Owner Service Management and Support
Cantonal Police | 60-100 % | Chur
Your environment
The ICT Service Management team of the Cantonal Police Graubünden ensures the smooth and secure operation of over 600 workstations and mobile devices as a service provider. To strengthen our team, we are looking for a motivated personality as an ICT Product Owner with immediate effect or by arrangement. In close cooperation with the ICT operations team and the Office for Informatics, you ensure that our employees receive the best possible IT service.
- Recording, prioritising and implementing requirements and needs together with internal and external stakeholders
- Continuous development of IT service management and support processes
- Coordination and support of releases and changes
- Identification of problems and risks as well as development of appropriate solutions
- Leading projects to improve user experience and customer satisfaction
- Participation in license management
- Supporting the team in handling incidents
What we offer you
- A varied and responsible role in a committed team
- The opportunity to actively shape ICT service management in the security-critical environment of the Cantonal Police
- Flexible working time models, including job sharing
- Workplace in Chur with good public transport connections
- Completed training in computer science EFZ, ideally supplemented by further training in computer science or business informatics at HF/FH level
- Several years of professional experience and in-depth expertise in the IT field
- Experience as a Product Owner or Business Analyst, ideally in service management and support
- Strong communication and coordination skills as well as an independent and solution-oriented working style
- Good understanding of user experience, service quality and information security
- The ability to explain complex technical contexts clearly and appropriately for the target audience
- Good knowledge of German; knowledge of other cantonal languages is an advantage
- Willingness to perform periodic on-call duty (4-6 weeks per year)
If you have any questions, Michele Donnicola, Head of ICT, will be happy to assist you at 081 257 72 82.
Application deadline: 29 November 2026
