SIX Group AG
Zurich, CH
Chargeback Specialist (80-100%)
- 25 September 2026
- 80 – 100%
- Zurich, CH
Job summary
Join SIX as a Chargeback Specialist in Zurich, transforming finance! Enjoy a flexible work environment with up to 40% home office.
Tasks
- Manage incoming chargeback claims according to card organization guidelines.
- Ensure processing and forwarding of collection letters to relevant departments.
- Provide written advice and respond to customer inquiries effectively.
Skills
- Completed training in customer dialogue or commercial education preferred.
- Strong PC and MS Office skills required for efficient work.
- Fluency in German, French, and English; Italian is a plus.
Is this helpful?
About the job
SIX drives the transformation of the financial markets.
What sets us apart drives us forward: Between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value clever minds and inspire them to grow with their ideas. Come and shape the future of the financial markets with us.
Chargeback Specialist (80-100%)
Zurich |Up to 40% home office possible | Reference 8284
Job title: Specialist Chargeback Services
For over 100 banks in Switzerland and Liechtenstein, we provide consulting and services in the field of cashless electronic payment transactions. We are looking for reinforcement for this rapidly growing area. We offer a flexible working time model (Monday to Friday) with 40% home office possibility at a workload of 80-100%
These are your tasks
- Processing incoming complaints according to the requirements of the card organisations (Visa, Mastercard, etc.)
- Ensuring the processing, administration, decision-making and, if necessary, forwarding of collection letters (goodwill requests) to the specialist departments as well as carrying out fee collections
- Written advice and response to customer enquiries
- Active participation in optimising existing services, process flows and tools
- Participation in projects as an additional task
What you bring with you
- Completed training (preferably customer dialogue specialist or commercial basic training)
- Several years of experience in a similar role or as a chargeback employee with corresponding performance record is an advantage
- Good to very good PC and MS Office user skills
- Independent, team-oriented and resilient personality with a strong customer and service orientation
- Negotiation security in German, French and English. Italian is a plus!
If you have any questions, visit our FAQ page or contact Julia Schmidt at the number +41583998670.
For this vacancy, we only consider direct applications.
Diversity is important to us, so we welcome applications regardless of personal background.
