Customer Service Export (a)

Our client is an internationally active industrial company with innovative products and worldwide customer relationships. Thanks to high quality standards, a strong market position, and a modern corporate culture, the company offers an exciting working environment with diverse development opportunities. Employees benefit from an international environment, short decision-making paths, and appreciative collaboration.

To strengthen the team, we are looking for a committed individual as:

Role Objective:

The aim of this position is the independent management of international customer orders throughout the entire order process. Through professional customer service, efficient export processing, and coordination of transports and delivery dates, you will significantly contribute to high customer satisfaction and the smooth running of international business.

Your Tasks:

• Comprehensive handling of customer orders from quotation through scheduling to invoicing
• Preparation of offers, price calculations, as well as handling of letters of credit and documentary collections
• Organisation and control of international transports including export and customs documentation
• Support and advice for customers on commercial and technical issues
• Monitoring of complaints, returns, payment receipts, and credit-relevant processes
• Support with international trade and fiscal matters
• Conducting inventory analyses as well as organising sample and test deliveries
• Collaboration with internal and external partners domestically and abroad

Your Profile:

• Commercial or technical basic training with further education in export, foreign trade, or a similar field
• Several years of experience in internal sales, customer service, or international order processing
• Routine in independently managing customer orders throughout the entire process
• Very good German and English skills, both spoken and written
• Good knowledge of MS Office applications and ideally experience with SAP and Salesforce
• Structured, independent, and solution-oriented working style
• Organisational talent as well as high customer and service orientation
• Willingness to travel occasionally for customer or trade fair visits

Benefits:

• Attractive remuneration package including bonus scheme
• Progressive social benefits and modern employment conditions
• Familiar and collegial working environment with an appreciative corporate culture
• Individual training and development opportunities
• Regular team events and company functions
• Discounts on company products and services
• Advantages for electric vehicle users through discounted charging infrastructure
• Exciting role in an international environment with high personal responsibility

If you are looking for an exciting professional challenge and appreciate the opportunity to contribute your expertise and skills in a dynamic team, we look forward to receiving your application. We are convinced that with your commitment and expertise you can make a valuable contribution to this company.