Customer Advisor for IT and Technical Solutions
Callpoint AG
Basel
Key information
- Publication date:08 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Callpoint - a dedicated Swiss call center that cares! Enjoy a supportive work environment and great benefits.
Tasks
- Handle first level support inquiries and resolve technical issues.
- Assist VIP customers with tact and experience.
- Accurately document customer concerns in our system.
Skills
- Fluent in German or Swiss German, plus English and another language.
- Strong customer service orientation and good PC skills.
- Flexibility and reliability are essential qualities.
Is this helpful?
Are you resilient, technically skilled, and enjoy customer contact? Then come to us, we will promote and develop you.
- You take First Level Support inquiries and complaints and handle errors and technical problems
- You support VIP customers with tact and experience
- Complete and error-free recording of customer requests in the system
- Working hours: Monday to Saturday between 8:00 AM and 9:00 PM
- German or Swiss German is your native language
- In addition, you master English and Italian or English and French in spoken and written form
- Service orientation, good PC skills, and experience in customer service facilitate the entry
- Flexibility and reliability are additional plus points
- You are looking for a hybrid working model, where you can also work a few days from home
- After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
- For each additional national language, you receive a bonus of CHF 100.- (100%)
- Until the 5th year of service, one additional day of vacation each year
- For night, Sunday, and holiday shifts, you receive bonuses of up to 50%
- Pleasant working atmosphere, careful training, and individual support
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
Contact Person
Have we piqued your interest? Then apply online.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.
