Specialist: Services Outpatient 80-100%
AXA Versicherungen AG
Winterthur
Key information
- Publication date:13 August 2025
- Workload:80 – 100%
- Place of work:Winterthur
Job summary
Join AXA, Switzerland's leading insurance provider, as a key player. Enjoy a collaborative work environment with great growth opportunities.
Tasks
- Serve as a communication hub for insured individuals and service providers.
- Act as a gatekeeper for AXA's health insurance clients.
- Ensure quality service across digital channels like myAXA app.
Skills
- Commercial training with experience in health insurance or medical basics.
- Strong customer-focused mindset with excellent communication skills.
- Fluency in German and a second national language is essential.
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Join AXA, the leading insurance company in Switzerland - as
Your Contribution
Your Contribution
- You are in an exciting hub function: You have telephone and written contact with insured persons, service providers, and other third parties, ensuring that the various parties feel competently cared for at all times
- Gatekeeper function for all customers in the AXA health care sector
- Focus on quality in digital channels (customer portal, myAXA app, etc.)
- You work closely with the back office team, including across departments
- You independently coordinate various customer concerns and assign them to the appropriate departments
Your Skills and Talents
Your Skills and Talents
- You have a commercial education with experience in a health insurance company and/or a basic medical education (e.g., pharmacy assistant, druggist, MPA, FaGe, nursing professional)
- You enjoy challenging conversations with customers
- You have excellent German language skills, both spoken and written; a second national language (French or Italian) is a must, any additional language is an advantage
- You place our customers at the center and strive to provide them with an excellent "Customer Experience"
- You describe yourself as a flexible, independent, and resilient personality who enjoys working in a team
Apply now!
Motivation letter? We will do without that. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in oneself.
As AXA, we see ourselves as a partner who stands by your side and believes in you. That’s why we challenge and support you and proactively show you opportunities for your future. We encourage you and provide you with the freedom to connect the things that are important to you. Together with your commitment and your individual contribution, this will create a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But for the long term.
Write your own success story with us now. Know You Can.
