File Manager for the Outpatient Billing Unit

About the job

Administration

File Manager for the Outpatient Billing Unit

The CHUV is looking for a file manager between 80% - 100% to strengthen the outpatient billing sector. The starting date is scheduled for 1 December 2026.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, the CHUV plays a leading role in medical care, medical research and education.

Attached to the Patient Administrative Management Service (GAP), the Operational Billing Unit handles all outpatient (TARMED) and inpatient (DRG) stays at the CHUV.

Mission

• You use the usual information systems of the billing service
• You contact patients and/or payers independently, pleasantly and professionally
• You manage disputes over patient or other payers’ invoices
• You process information received for insurances and patients
• You ensure the management of invoice returns (application of Tarmed, Tardoc and other outpatient and hospital tariff rules) as well as file follow-up
• You perform complex service entries
• You respect and ensure the follow-up of processes defined in the Billing Unit
• You are able to manage and follow up a file independently.

Profile

• You hold a Federal VET Diploma as a commercial employee or an equivalent qualification
• You hold a Commercial Vocational Baccalaureate, an additional asset
• You have at least 3 years’ experience in the commercial field
• You have a strong interest in the administrative impact in the hospital and health sector
• You are interested in and familiar with hospital billing
• You have knowledge of the various tariffs applicable in the outpatient and hospital sectors
• You have good knowledge of English and German
• You demonstrate team spirit in your daily work
• You are able to manage complex files proactively and assimilate large volumes of files
• You have ease in communication, as well as the ability to adapt to repetitive and rigorous work.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• First-class social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of holiday per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad
• Social, cultural and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles and discounts on the purchase of electric bikes)
• Hotel-quality staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Mrs Irina Salajan, head of outpatient sector, at 021 314 57 04

As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by them are not accepted and cannot be invoiced. Thank you for your understanding.