Product Care Leader (m/f/d)

About the job

As a Software Product Care Leader, you ensure the monitoring and continuous improvement of our products using our internal software system. You coordinate support, maintenance, and deployment activities to guarantee the reliability and stability of the products and installed lines. Through your expertise and solution-oriented approach, you contribute to the quality of our products and customer satisfaction.

Your main activities

• Design and develop innovative automation solutions for our assembly machines.
• Ensure the operational leadership of the MOOS Product Care team
• Prioritise and coordinate support and maintenance activities
• Guarantee the rapid and effective resolution of incidents and bugs
• Organise the deployment of new versions
• Monitor internal key users and collect field feedback
• Participate in reviews of critical processes and identify areas for improvement
• Track KPIs (resolution time, quality, product stability)
• Manage development activities related to mechanical products
• Implement continuous improvements in support and processes

Key interpersonal skills

• Technical expertise
• Customer orientation and partnership
• Precision and accuracy
• Commitment to promises
• Results orientation

Technical skills

• Productivity improvement
• Creativity and disruptive thinking
• Sense of responsibility
• Complexity management
• Inclusion and collaboration
• Autonomy

Leadership skills

• Leadership by example
• Team development

Your profile

• Higher education degree or equivalent training focused on industrial programming engineering
• Proven proficiency in C++ and/or C# programming with at least 5 years of experience
• At least 2 years of experience in technical and human leadership
• Experience in an industrial environment, particularly in machine manufacturing
• Experience as a Scrum Master (PSM/CSM certification is an advantage)
• Very good knowledge of French, good knowledge of English (and German is an advantage)
• Excellent communication with technical profiles, key users, and management
• Agility and flexibility

We offer you

• The opportunity to take on varied challenges and participate in the continuous improvement of an international company focused on the market and customer satisfaction in a constantly evolving technical environment
• Human-centred project management and multidisciplinary teams promoting knowledge exchange and both personal and professional development
• An international, modern, agile, multicultural, and dynamic environment focused on teamwork
• A position with opportunities for progression within a company attentive to the continuous training needs of its employees
• A work-life balance