Working Student - IT User Support (40-80%)

About the job

Your mission

You provide IT support to our employees and contribute to the smooth operation of our IT infrastructure. You work on both workstations and equipment and assist teams during employee arrivals and departures.

Your responsibilities

• Participate in the IT onboarding and offboarding processes for employees
• Prepare, configure and install workstations, laptops, screens, phones and peripherals
• Ensure maintenance and proper functioning of IT equipment
• Provide first-level support to users on-site and remotely
• Manage inventory and tracking of IT equipment
• Ensure the proper functioning of meeting rooms and audiovisual equipment
• Participate in user account and access management
• Document procedures and contribute to the continuous improvement of IT services
• Collaborate with external IT providers and internal teams
• Participate in various IT and digital projects of the company
• Engage in technological watch

Your profile

• Student at EPFL, HEIG-VD or an equivalent institution, specialising in computer science, information systems, cybersecurity or a similar field
• Strong interest in IT technologies and user support
• Good knowledge of the Microsoft 365 and Windows environment
• Service-oriented, well-presented and excellent interpersonal skills
• Practical mindset, autonomous, curious and solution-oriented
• Rigorous, reliable and organised
• Fluent in French; with good knowledge of English or German

We offer

• Practical support allowing you to develop your technical and professional skills
• Flexible hours adapted to your academic schedule
• A workload that can be adjusted according to your availability and university study or holiday periods

Ready to take on the challenge?

Send us your complete application file (CV, cover letter and usual documents) via our recruitment portal. We look forward to meeting you!