yellowshark
Langenthal
Head of Business Applications CRM (Hubspot/Salesforce/BSI)
- 07 October 2026
- 100%
- Permanent position
- CHF 115 000 - 140 000 /year
- 4900 Langenthal
About the job
In this company, you not only shape architecture and processes but also actively influence teamwork.
The insurance world is undergoing a digital transformation, and IT plays a central role in this. To strengthen the team, we are looking for a committed individual who, with technical know-how, innovative ideas, and enthusiasm for collaboration, further develops digital solutions.
- You develop and implement the CRM, insurance application, and data strategy in line with corporate objectives.
- You lead a department with several teams both professionally and personally, promote their development, and create a motivating and performance-oriented working environment.
- You ensure high data quality and sustainable data governance.
- You work closely with leaders from marketing, sales, actuarial, and other departments to develop joint solutions.
- You identify new technologies and recognise potentials through analytics, automation, and AI, transforming these into solutions with measurable customer benefits.
- You are responsible for the department’s budget, manage external partners and service providers, and ensure economical and sustainable collaboration.
- Several years of leadership and project experience in CRM (Salesforce, Hubspot, BSI, Microsoft Dynamics, etc.), data management (Oracle, Cognos, SAS, Qlik, Microsoft Fabrics, PowerBI, etc.), and/or customer analytics.
- Several years of experience in operating and further developing business applications, preferably in the insurance sector.
- Profound understanding of modern CRM, data platforms, and analytical methods.
- Experience in developing and implementing data-driven strategies and transformation projects.
- Several years of leadership experience with responsibility for multiple teams or larger organisational units.
- Strong leadership, communication, and stakeholder management skills.
- Entrepreneurial thinking, high customer orientation, and enthusiasm for actively shaping change.
The insurance world is undergoing a digital transformation, and IT plays a central role in this. To strengthen the team, we are looking for a committed individual who, with technical know-how, innovative ideas, and enthusiasm for collaboration, further develops digital solutions.
Responsibilities
- You ensure the stable operation, continuous development, and optimal use of insurance solutions, the CRM landscape, as well as analytics, BI, and reporting platforms.- You develop and implement the CRM, insurance application, and data strategy in line with corporate objectives.
- You lead a department with several teams both professionally and personally, promote their development, and create a motivating and performance-oriented working environment.
- You ensure high data quality and sustainable data governance.
- You work closely with leaders from marketing, sales, actuarial, and other departments to develop joint solutions.
- You identify new technologies and recognise potentials through analytics, automation, and AI, transforming these into solutions with measurable customer benefits.
- You are responsible for the department’s budget, manage external partners and service providers, and ensure economical and sustainable collaboration.
Profile
- University degree in business, computer science, data science, or a comparable field.- Several years of leadership and project experience in CRM (Salesforce, Hubspot, BSI, Microsoft Dynamics, etc.), data management (Oracle, Cognos, SAS, Qlik, Microsoft Fabrics, PowerBI, etc.), and/or customer analytics.
- Several years of experience in operating and further developing business applications, preferably in the insurance sector.
- Profound understanding of modern CRM, data platforms, and analytical methods.
- Experience in developing and implementing data-driven strategies and transformation projects.
- Several years of leadership experience with responsibility for multiple teams or larger organisational units.
- Strong leadership, communication, and stakeholder management skills.
- Entrepreneurial thinking, high customer orientation, and enthusiasm for actively shaping change.
