coop.ch
Spreitenbach
Call Agent (m/f/d) Customer Service coop.ch, 40% (Hourly Wage)
- 18 August 2026
- 40%
- Permanent position
- German (Fluent), French (Intermediate), Italian (Intermediate)
About the job
Are you looking for a job that offers more than just routine? At Coop, we actively shape every day and bring life into work. Join us and be where life happens, where you can bring in your passion and make a difference.
Call Agent (m/f/d) Customer Service coop.ch, 40% (Hourly Wage)
Tasks
- Receiving and processing telephone and written customer enquiries in German, French, English and Italian
- Comprehensive telephone and written customer support from A to Z in the coop.ch area
- Receiving written and telephone customer orders
- Telephone support for drivers
- General administrative tasks
Requirements
- Completed commercial or equivalent training
- Very good oral and written German and French skills at least at B1 level (English and Italian advantageous)
- Experienced in using digital work tools, good user knowledge of MS Office, affinity for digital products and systems (webshop and apps)
- Precise and very customer-oriented working style
- High willingness for evening and Saturday shifts, strong team spirit
- Own car for commuting to late shifts advantageous
- Benefits: 5 times the number of superpoints in the supermarket, up to 20% discount in all formats of the Coop Group, Reka-Card: discount on purchase, discount on GA subscription
- Employment conditions: Pension fund: 2/3 paid by Coop, 18 weeks paid maternity leave and 4 weeks paid paternity leave
- Working hours: 5 weeks holiday
- Further training: Over 600 internal training courses
- Sustainability: Commitment to people, animals and nature with over 400 actions
- Communication: Internal app for employees
- Health: Update-Fitness: CHF 200 discount on annual subscription
Your contact person
the Coop Cooperative
Nicole Strauss
HR Marketing
