Receptionist Intern (M/F/X) – Spring 2027

About the job

Company Description

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an unparalleled worldwide reputation characterised by 236 luxurious rooms and suites and a highly refined gastronomic experience, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide range of delights sure to satisfy the most discerning palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specialising in grills that is unmatched in the region, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

We are pleased to inform you that your internship will take place from 1 March 2027 to 31 May 2027 at the Fairmont Le Montreux Palace. We look forward to welcoming you soon to our teams.

Reporting to the Front Office Manager, the key responsibilities and functions of the position include, but are not limited to:

• Consistently providing professional, friendly, and engaging service
• Welcoming guests and handling arrivals and departures according to chain standards
• Accompanying guests to their rooms and explaining the hotel and facilities’ operations
• Assisting guests with their specific requests
• Promoting the hotel’s points of sale (restaurants, bars, and Spa)
• Making reservations
• Answering the phone and managing the telephone switchboard
• Following up on complaints and ensuring communication
• Ensuring the promotion of the loyalty programme
• Following up on guest requests (technical, laundry, lost and found, etc.)
• Applying LQA technical and emotional standards
• Committing to the quality of service, discretion, and complete honesty
• Maintaining a professional attitude, smiling, and staying calm at all times
• Respecting ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Adhering to the department and company policies, procedures, and service standards
• Any other assigned tasks

Qualifications

• Internship required as part of hotel or tourism training
• Fluency in French
• Good knowledge of English
• Proficiency in a third language (German, Arabic, or Russian) is an asset
• Ability to use Microsoft Windows applications
• Professional appearance required
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team
• Particularly responsible and reliable
• Sense of hospitality and sales
• Adaptability / flexibility
• Rigor and organisation

Physical demands of the position (include, but are not limited to):

• Frequent: standing or walking throughout the work period.
• Occasional: kneeling, pushing, pulling, lifting
• Occasional: climbing up or down stairs

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site https://careers.accor.com/fr/fr will be considered.

BENEFITS

• Accommodation possibility subject to availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

ABOUT FAIRMONT HOTELS

"Turning moments into special memories"

Driven by a commitment to excellence, we continuously evolve to meet the ever-changing desires and expectations of our guests and colleagues, while preserving our iconic heritage.

Charismatic • Connected • Precious • Exceptional

At Fairmont, we have one passion: to offer our guests the most extraordinary destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates and the heart of London, our guests choose our hotels for their incredible locations. Our hotels are designed by combining unique architecture with creative and artistic décor, all complemented by superb facilities and attentive service to provide an unforgettable guest experience. That is why you will find exceptional career opportunities in North America, the Caribbean, Europe, Africa, the Middle East, and Asia-Pacific, as well as the best training, career development, recognition, and reward opportunities in the industry.

Attentive service.

At the heart of our service promise is our staff, conscientious and caring employees equipped with the tools necessary to deliver memorable service.

For over a century, we have been closely connected to the communities around us. With us, precious moments are celebrated and history is made.

Our teams are guided by values of respect, integrity, teamwork, responsibility, and excellent service; we uphold the highest ethical and quality standards and treat all colleagues with fairness and dignity. A leader in community and environmental matters, Fairmont is also renowned for its eco-friendly tourism practices and its recognised Environmental Partnership programme. A promising future awaits you.

Experience The Grandest of Feelings

The wait is over. The time has come to offer guests an unparalleled experience. Take them behind the scenes of a Broadway show, fly over the Swiss Alps in a private helicopter, enjoy a 24-carat facial in Dubai’s most luxurious spa, and experience the elegance and exceptional hospitality of our establishments.

These experiences evoke the thrill of discovery, the resonance of history, the romance of the senses. Majestic landscapes and exclusive boutiques. Intimate meals and shared celebrations. A world of escape awaits them.

History is all around us, but every step taken is anchored in the present moment, and the promise of adventures to come continues to drive us forward.

WHY WORK AT ACCOR

At Accor, we recognise the value of our employees. By offering each of them a range of benefits throughout their career at Accor, wherever they are, we aim to honour all those who contribute to the Group’s success and reputation.

We are much more than a global leader. We welcome you as you are, and you can find the job and brand that match your personality.

By joining Accor, you write every chapter of your story and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/fr/fr

Do what you love, take care of the world around you, dare to challenge the status quo! #BELIMITLESS