Telephone Customer Advisor 80-100% (m/f/d)

About the job

Become a TELAGian too!

In 1959, TELAG started as the first provider of a telephone service. Today, we combine tradition with innovation and establish ourselves in the digital age with our quality and efficiency. Customer relationships are our core business, and we adhere to the highest quality standards.

Are you a passionate customer advisor and want to actively shape our future? Very good, we are looking for exactly you! Strengthen our team and become part of our success story.

Your tasks:

• You answer general questions about the customer loyalty programme
• You are responsible for the information line, helpdesk and technical support
• You record new registrations and are responsible for processing address changes and returns
• You are responsible for covering all communication channels (telephone and postal mail)
• You are responsible for passing on relevant information
• You receive complaints and process them

Your profile:

• You speak Swiss German and French fluently
• English and Italian? Even better! If you are proficient in these languages, that is a plus
• You have completed commercial training or business school and already have some office experience
• You are proficient in using a PC and have advanced IT skills – Excel, Word & Co. are familiar to you
• Communication is your strength – you can express yourself clearly and professionally and always keep an overview
• You work in a structured and reliable manner – chaos? Not with you!
• You enjoy advising and bring an empathetic personality

What awaits you:

If you feel addressed and want to provide customers with an unforgettable service experience, please send your complete documents (CV, work certificates/diplomas) to Mr Noah Metzger, rekrutierung@telag.ch.

Mr Noah Metzger

Recruiter

rekrutierung@telag.ch

071 666 90 80