Fairmont Grand Hôtel Geneva
Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection, Aix-en-Provence, France
2 weeks ago
Head Waiter/Waitress Permanent Contract 39H
- 29 January 2026
- 100%
- Permanent position
- Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection, Aix-en-Provence, France
Job summary
Join Le Grand Hôtel Roi René MGallery in Aix-en-Provence! Great opportunity to thrive in a dynamic work environment.
Tasks
- Ensure customer satisfaction through excellent service.
- Organize and coordinate restaurant operations and team tasks.
- Build strong customer relationships and provide personalized service.
Skills
- Experience in hospitality, fluent in English, team player.
- Strong customer service and organizational skills required.
- Dynamic, well-presented, with a keen sense of initiative.
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About the job
The Grand Hôtel Roi René MGallery**** Aix-en-Provence, ACCOR group, is looking for its future Head Waiter/Waitress on a permanent contract 39H starting September 2024.
YOUR BENEFITS:
- Salary: from €2150 per month + about €170 gross/month of food compensatory allowances
- Tips
- 13th month salary after one year of seniority
- Advantageous health insurance, provident fund
- No break
- 2 consecutive days off
- Provision of a uniform
- ALL Heartist Card: preferential rates in our hotels and with our partners (travel, gastronomy, wellness, shopping, etc.)
Your mission
The head waiter contributes overall to customer satisfaction through the quality of his work. He is responsible for a section of the restaurant and ensures its organization, coordination, and service. He provides quality service to customers at his point of sale.
· Ensure customer satisfaction in his section
· Provide a warm and personalized welcome to the customer
· Offer attentive and adapted service to the customer's constraints
· Be attentive to customer feedback and follow up
· Establish good relationships with the customer, advise them, and build loyalty
· Know perfectly and highlight the food offer
· Participate in and coordinate the service
· Organize and supervise the work of junior waiters, apprentices, and interns
· Perform and control: setting up the point of sale and back areas, cleaning and tidying the dining room and back areas before and after service
· Inform oneself before each service about the composition of dishes and any shortages
Your experience and qualifications
· Ability to work effectively in a team and initiative
· Mastery of English
· Sense of hospitality, service, and quality
· Salesperson
· Team leader
· Dynamism
· Good presentation
· Rigour and organization
Skills:
· Ensure customer satisfaction in his section
· Provide a warm and personalized welcome to the customer
· Offer attentive and adapted service to the customer's constraints
· Be attentive to customer feedback and follow up
· Establish good relationships with the customer, advise them, and build loyalty
· Know perfectly and highlight the food offer
· Participate in and coordinate the service
· Organize and supervise the work of junior waiters, apprentices, and interns
· Perform and control: setting up the point of sale and back areas, cleaning and tidying the dining room and back areas before and after service
· Inform oneself before each service about the composition of dishes and any shortages
· Ability to work effectively in a team and initiative
· Mastery of English
· Sense of hospitality, service, and quality
· Salesperson
· Team leader
· Dynamism
· Good presentation
· Rigour and organization
