Senior Project Manager / Consultant CX (m/f/d) 80-100%

About the job

As a leading Microsoft partner in Switzerland, we passionately digitalise business models – with Microsoft Dynamics 365 Sales and the Power Platform, we help companies identify sales opportunities faster, develop customer relationships purposefully, and make data-driven decisions. Our goal in the Customer Experience (CX) area: to position sales organisations so that they are successful today and tomorrow.

For this, we are looking for you: an experienced individual with a hands-on mentality, customer focus, and professional demeanour.

What awaits you:

• As a project manager, you are responsible for CX digitalisation projects with Microsoft Dynamics 365.
• With a confident, empathetic leadership style, you strengthen our project teams and inspire customers.
• In large projects, you take on programme management and also coordinate partner companies.
• After careful analysis, you advise customers on optimising processes, organisation, and customer experiences. Your focus is on best practices, use cases, and data strategies in sales.
• You consistently keep an eye on scope, budget, resources, schedule, and quality.
• Additionally, you contribute your expertise in presales activities and support our sales team.

What you bring:

• 5-10 years of experience in IT projects or consulting, ideally as an external service provider.
• Hands-on mentality – you get things done.
• Strong competence in stakeholder and expectation management.
• Communicative and confident at all levels – from clerk to CEO.
• Enthusiasm for CRM processes (Sales, Marketing, Service, Field Service) and CX topics.
• Customer centricity is a given for you.
• Very good German and English skills.
• High self-motivation, eagerness to learn, and enthusiasm for new technologies.

What makes working with us special:

• Annual working time model based on a 40-hour week
• 5–6 weeks of holiday, plus flexible holiday options.
• Security through strong social benefits and parental leave with 100% continued salary payment.
• Individual training and real development opportunities.
• Modern working environment, remote options, and workation possibilities.
• Collegial culture, flat hierarchies, and joint events.

Sound like you?

Then apply online now and address your application to Mathieu Schmidhauser, Head of Customer Experience. We look forward to meeting you!