Guest Services Manager (m/f/d)

About the job

We are Revo Hospitality Group!

Your future field of responsibility

• Ensuring a smooth and efficient operation throughout the hotel according to our quality standards and in coordination with the Front Office Manager and other department heads
• Covering management presence during late shifts (working hours from 1:00 pm to 10:00 pm)
• Warm check-in, check-out and general support in the front of house area
• Supporting departments in daily operational business
• Welcoming and bidding farewell to our guests, looking after our regular guests and VIPs, and maintaining active guest contact
• Recommending activities in the region and fulfilling guest requests (concierge duties)
• Professional handling of guest feedback during their stay and after departure
• Achieving the annual RPS (Reputation Performance Score)
• Point of contact for guests and employees in all matters
• Conducting and documenting regular rounds and quality checks within the framework of LQA

Your profile

• You have a solid education in hospitality and at least two years of professional experience in a comparable position. Additional qualifications are an advantage.
• Experience in a hotel chain is a plus but not a must.
• You are proactive, creative and goal-oriented, communicate and negotiate confidently at all levels and impress with a confident and warm manner.
• You enjoy individual projects and are willing to take on late shifts.
• Organisational talent, a structured way of working and open communication are natural to you.
• You are characterised by a high quality and sense of responsibility.
• You have a good command of German and English. Additional language skills are an advantage.

Your benefits

• Contract. You will receive a permanent employment contract from the start – for maximum security and planning reliability
• Celebrations. We give you an extra day off in the month of your birthday
• Uniform. Provision and cleaning of work clothing
• Extras. Whether fashion, technology or events – secure exclusive discounts with numerous partners
• Catering. Free drinks (coffee, tea, water etc.), 50% discount on F&B consumption in our outlets as well as in all other hotels of the Revo Hospitality Group, FELFEL fridge with delicious dishes in the staff canteen
• Growth. In our in-house academy, you continuously develop professionally and personally. External training is also possible by arrangement
• Advantages. Your family and friends benefit from attractive employee discounts in all our hotels (Accor and the Revo Hospitality Group)

We look forward to receiving your application!
The easiest way to send it to us is via the "Apply Now!" button.

Your contact