Service Coordination Specialist (m/f/d)

About the job

We believe that great teams form the foundation of our success. With us, you will work with personalities from all over the world who are dedicated to making a difference for the safety and health of patients and medical staff. Would you like to be part of this? We are looking for reinforcement at our Sulgen location starting immediately/by arrangement.

The Service Coordination Specialist supports the technical customer service and ensures reliable administrative handling of processes in the internal service department. The main focuses include processing customer inquiries, service and spare parts orders, service contracts, as well as invoicing and data maintenance. The role works closely with customers, service technicians, and internal departments and contributes to efficient workflows and good data quality.

The following main tasks are included:

• Processing written and telephone customer inquiries as well as supporting the service hotline in German and French
• Administrative handling of service orders including invoicing, sending invoices, credit notes, and cancellations
• Billing of external services and other service-relevant tasks
• Managing the spare parts business from quotation and order entry to invoicing and returns processing
• Administration and invoicing of service contracts in cooperation with customers and internal interfaces
• Execution and monitoring of material, replenishment, and inventory processes in the SAP system, including material returns and vehicle inventories
• Processing and coordination of administrative service and system processes as well as resolving any discrepancies
• Maintenance of customer, address, equipment, master, and transaction data
• Management of service-relevant documents, certificates, labels, and evidence
• Ensuring deputising in service dispatch as well as contributing to the continuous optimisation of administrative service processes
• Commercial or technical basic training or a comparable qualification
• Professional experience in customer service, internal service, or a comparable administrative role
• Experience in order processing, invoicing, and data maintenance
• Good user knowledge of an ERP system, ideally SAP, as well as confident use of Microsoft Office
• Good German skills and sufficient French skills for telephone and written customer support
• Structured, careful, and reliable working style
• Friendly and service-oriented interaction with customers and internal contacts
• Ability to work independently and set priorities sensibly in daily business
• Team orientation and willingness to collaborate with various internal departments