Temporary Server on Call

About the job

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, across 30 countries worldwide, stretching from the beaches of Hawaii to Canada’s preserved national parks, through the heart of London and the deserts of the United Arab Emirates.

Fairmont Le Montreux Palace:

Located on the shores of Lake Geneva with magnificent views of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an unparalleled worldwide reputation characterised by 236 luxurious rooms and suites and a highly refined gastronomic experience, the Fairmont Le Montreux Palace is truly an enchanting place. Its six restaurants and bars offer a wide selection of delights sure to satisfy the most discerning palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specialising in grills unmatched in the region, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

Reporting to the Banquets Supervisor, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently providing professional, friendly, and engaging service
• Participating in the setup, service, and clearing of rooms
• Checking orders before serving to clients and ensuring the service is as quick as possible
• Serving orders to clients discreetly
• Having thorough knowledge of event menus (food and drink) and being able to explain the main ingredients
• Ensuring clients lack nothing
• Being efficient and able to take initiative, assisting the supervisor and acting as a liaison between them and the on-call staff (extras)
• Being informed about events at the hotel and participating in briefings before events
• Following given instructions (setup, tidying, cleaning), performing assigned tasks to the best of one’s ability and ensuring on-call staff do the same
• Informing the supervisor of any equipment malfunctions
• Informing the supervisor of any client requests or complaints and responding directly if possible
• Participating in weekly meetings
• Actively assisting service in other departments or events taking place at the hotel, upon request from superiors
• Actively participating in inventories within the department
• Participating in the training of new interns and new on-call staff
• Participating in an annual performance review with the superior
• Being flexible and cooperative in all circumstances, especially when required to collaborate with another department on an occasional basis
• Committing to the quality of service, discretion, and complete honesty
• Maintaining a professional attitude, smiling, and remaining calm at all times
• Respecting ergonomic work standards in health & safety rules, hygiene, and sanitary regulations
• Respecting the policies, procedures, and service standards of the department and company
• Any other tasks as assigned

Qualifications

• 6 months prior experience in service
• Fluency in French
• Good knowledge of English
• Service diploma is an asset
• Ability to work effectively under pressure in a fast-paced environment
• Good presentation, neat and conscientious
• Ability to work independently and as part of a team
• Flexibility in working hours

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications submitted through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Accommodation available subject to availability
• 1 meal per working day (benefit in kind)
• Discounts at various local businesses
• Preferential rates within the Accor Group, at our outlets and the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.