Unilabs, Laboratoire d'analyses médicales SA
Coppet
Medical Assistant - Customer Service - 100%
- 09 October 2026
- 100%
- Permanent position
- Coppet
Job summary
Unilabs is a leading diagnostic company in Switzerland, offering comprehensive lab, pathology, and imaging services. Join a dynamic team dedicated to saving lives every day!
Tasks
- Manage the telephone standard and customer service emails.
- Transmit analysis results and handle correspondence.
- Advise doctors on pre-analytical protocols and manage complaints.
Skills
- Scientific or medical training with at least 5 years' experience.
- Strong knowledge of common medical analyses and protocols.
- Excellent customer service skills and ability to work under stress.
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About the job
About us
Unilabs is one of the leading diagnostic companies in Switzerland, offering patients a comprehensive range of laboratory, pathology, and imaging services. As a leading digital champion covering the entire diagnostic spectrum, more than 13,000 Unilabs employees worldwide save lives every day. In Switzerland, we have 1,000 employees.
Your tasks
- Managing the telephone switchboard
- Managing Customer Service email inboxes
- Transmitting analysis results
- Writing and managing various correspondence
- Handling complaints from medical practices, clinics, and hospitals
- Advising doctors on pre-analytical protocols
- Managing non-conformities and file modifications
- Adding analyses
What you bring
- Scientific or medical training (laboratory technician diploma or medical assistant)
- Good knowledge of common medical analyses, typical results, and pre-/analytical protocols
- In-depth knowledge of medical practice and hospital procedures with a minimum of 5 years’ experience
- Comfortable with IT tools and able to work quickly
- Good oral and written command of French
- English and/or German would be an advantage
- Telephone confidence and interpersonal skills
- Excellent customer service and listening skills
- Autonomy and initiative, team spirit
- Stress resistance
- Priority management
- Precision, care, and professionalism
- Flexibility due to irregular hours
What we offer you
- An exciting and dynamic working environment with a strong international presence
- Responsibility and the opportunity to develop your potential
- A positive working atmosphere with a collaborative approach and a respectful and appreciative company culture
- Attractive fringe benefits, a 40-hour week, and 5 weeks’ holiday
- Annual allowance for your personal analyses and special rates for radiological consultations within the Unilabs group
Contact
Ms Rym Keller looks forward to receiving your application.
