COOP
Basel
Customer Service Officer
- 10 August 2026
- 100%
- Permanent position
- German (Fluent)
- 4053 Basel
About the job
Through good communication and the choice of the right words, one can convey a message to the world, inspire people, and leave a lasting impression. Do you see it the same way? Then you are perfectly suited to support us in the Marketing and Communications department at Coop, to convey our values and captivate our customers.
Customer Service Officer
Tasks
- Responsibility for comprehensive handling of customer concerns: from receipt to final response (email, telephone, social media)
- Close collaboration and coordination with various Coop departments (e.g. Purchasing, Quality Assurance)
- Conducting data analyses and controlling to continuously optimise our service
- Active participation in exciting projects where your ideas are in demand
Requirements
- You have very good German language skills, both written and spoken – additional languages are an advantage
- A commercial apprenticeship or a comparable qualification (e.g. Customer Dialogue Specialist)
- You possess a pronounced ability for interconnected thinking
- Your flexibility, resilience, and communication skills make you a valuable support in the team
- Benefits: Discount on the travel offer ITS Coop Travel, fivefold number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile
- Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equality, collective labour agreement (CLA), loyalty bonuses
- Working hours: 5 weeks holiday
- Further training: Over 600 internal training courses, support for external education and training
- Sustainability:
- Communication:
- Health:
Your contact person
the Coop Cooperative
Sirin Balcin
HR Marketing
