Specialist Complaint Management (a) 80%

Specialist Complaint Management (a) 80%

Your passion is communication, and you want to contribute by analysing data on customer satisfaction? You already bring expertise in the health insurance sector? As a Specialist Complaint Management (a), you will become part of a six-member team led by Karin and help shape the future of customer orientation.

What to expect

• Ensuring customer-centred, competent and solution-oriented handling of customer complaints with high quality
• Analysing market and customer data and identifying optimisation potential to drive the continuous improvement process
• Collaborating with customer service, benefits, general agencies, finance, legal department and management
• Processing file inspections, file deletions and edition orders

What you bring

• Commercial basic training with business management and/or social insurance-related further education as well as certification as an insurance intermediary with a health insurance profile
• Several years of professional experience in the (health) insurance industry, ideally with experience in complaint handling
• High customer orientation, organisational skills, decisiveness and resilience in complex situations
• Strong analytical skills as well as experience in preparing and interpreting data to drive possible improvements
• Confident German language skills in spoken and written form as well as very good knowledge of French

Do you have questions about the application process?

Nevena Rodic HR Consultant 058 340 58 92 LinkedIn Job ID: 34482

Outstanding employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality and work-life balance.