Customer Service Manager (m/f/x), 80-100%, Lausanne / hybrid

Your mission:

At Sanitas, it is with passion and team spirit that we drive innovations that actively and sustainably shape the future of health insurance. To provide our customers today and tomorrow with exactly the support they need in health matters.

You play a central role and represent Sanitas daily when you are in contact with our clients. You know how to explain simply things that may seem complex. You support our insured in using the customer portal or Sanitas apps and provide them with a positive experience with Sanitas.

• Respond to customer inquiries regarding, among other things, their insurance coverage, reimbursement of benefits, premium invoices, by phone, email and chat
• Analyse insurance coverages, advise customers, prepare offers and achieve your sales target
• Process contract modification requests, enter them into the customer management system and confirm the changes in writing
• Answer questions from external sales partners and support them in preparing offers

Your profile:

• You have completed commercial training or have experience in the insurance field or in a customer service department
• You place great importance on customers and service quality; you have a highly developed sense of communication and enjoy advising and selling
• You work precisely, efficiently and reliably and have an analytical mind, excellent teamwork skills and are comfortable with IT tools
• You are a native French speaker and have a professional level (minimum B2) in English and/or Italian and/or German

Your benefits:

With nearly 900,000 customers, Sanitas is one of the largest health insurers in Switzerland. In our modern and flexible work environment, you continuously develop your skills.

• An annualised and flexible working time model offering at least five weeks of holiday
• Modern offices well located in urban centres
• Generous regulations for teleworking
• Participation in the health insurance scheme
• Contributions to the pension fund above the legal minimum amount
• A training programme and varied career opportunities: sanitas.com/conseilclients

Apply easily

At Sanitas, we all use the informal "you". We therefore wish to maintain this culture of informality throughout your application process and hope you agree with this.

When applying, you only upload your CV and certificates. Instead of a cover letter, we expect your answers to our questions in the online application tool. The starting date is to be agreed.

We wish to fill this position without the support of external recruitment agencies