Telephonist

Your Team

The Group Corporate Services division offers a wide range of services to clients and employees of the Pictet group; it manages the Group's headquarters buildings in Geneva as well as those of its subsidiaries, branches and offices in Switzerland and abroad, and ensures their physical security.

To strengthen the Switchboard team, our Geneva office is looking for a:

Telephonist (100%)

Your Role

Within a team of telephonists in Geneva, under the responsibility of the Team head - Telephonist, your mission will be to provide a professional, courteous and high-quality telephone reception. In this context, you will undertake the following tasks:

• Receive and manage external and internal telephone calls from the Geneva and Lausanne offices and redirect some as needed.
• Manage callback requests from the Zurich, Basel and Luxembourg offices.
• Answer calls from the Campus Helpline (technical failures in buildings and incidents at the workplace), create and close the corresponding tickets in the Jira workflows.
• Provide an on-call service in rotation with the team on certain public holidays.

Your Profile

• 2-3 years of experience as a telephonist or within a call centre.
• Active listening.
• Very good articulation.
• Courtesy and a service-oriented attitude.
• Team spirit.
• Discretion and confidentiality.
• Proficiency in Microsoft Office suite.
• Excellent command of French and English, good knowledge of German.
• Knowledge of Spanish or Italian: an asset.
• Residence in Switzerland required.

Ref.: T/SBP/CB

Note

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.