AXA Versicherungen AG
Zürich
14 hours ago
Employee Services / Senior Professional Insurance Claims (hourly wage) 40-80%
- 30 April 2026
- 40 – 80%
- Zürich
Job summary
AXA-ARAG is a leading legal insurance provider in Switzerland. Join us for a dynamic work environment and growth opportunities.
Tasks
- Handle diverse customer inquiries via phone and WhatsApp.
- Process and assign written case reports within the legal team.
- Support administrative tasks and manage complaints efficiently.
Skills
- Completed vocational training and experience in customer support.
- Strong communication skills in German and French, Italian a plus.
- Tech-savvy and adaptable to integrate AI tools into daily work.
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About the job
AXA-ARAG, as one of the leading legal protection insurers in Switzerland, is growing and developing rapidly. Our legal service, with around 200 employees, is represented at three locations in Switzerland and resolves over 100,000 legal concerns of our customers every year. Our top priority is to continuously improve the customer experience at a high level by exploring new paths, thinking creatively, and transforming through digital change.
Our culture is based on openness, flexibility, and mutual respect. Your contribution counts with us – at all times. We offer modern working models and promote your individual development. If you are proactive, communicative, and convince through excellent customer handling, you are exactly right with us. In our hotline, you will handle diverse customer concerns and ensure that our customers feel well cared for right at the start of their customer journey.
Do you recognise customer needs immediately? Are you open to innovative approaches and want to grow with digital change? Then you have the right mindset to strengthen our team.
Your Contribution
Your Contribution
- Hotline: You receive customer enquiries by phone and process the calls
- Whatsapp: You receive customer enquiries via the Whatsapp channel and process them further
- Claims notifications: You are responsible for the correct allocation of written case notifications within the legal service
- Use of AI: AI tools are available to you in your daily work. You are supported by our telephone robot Felix, who already handles a large part of the calls
- Complaint management: You manage our complaint tool and assign the complaint to the responsible specialists
- Administrative tasks: You support the legal service in general administrative matters and clarifications
Your Skills and Talents
Your Skills and Talents
- You have completed vocational training
- You have already gained professional experience in customer support or a hotline, ideally in the insurance industry
- You are strong in communication and can communicate fluently in German and French. Italian is an advantage
- You are empathetic and care about your customers’ satisfaction. You are committed to fulfilling their concerns as best as possible
- You are IT-savvy and open to integrating AI tools into your daily work
- You have a quick grasp, remain calm even in hectic times, and always keep an overview.
Apply now!
Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.
About AXA
Every success story begins with believing in yourself.
At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
