Specialist Lead BackOffice / Deputy Team Leader (80-100%)

Specialist Lead BackOffice / Deputy Team Leader (80-100%)

You want to get involved? We give you room to maneuver. You think ahead? We support you in doing so.

Together we shape the future for our customers! Interested? We look forward to hearing from you!

As part of the further development of the Service Center, the Back Office is being realigned. As a service center of the IV Office Bern, the Service Center ensures that our diverse processes run efficiently, customer-oriented, and digitally supported. For the professional development of the BackOffice, we are looking for an experienced personality who takes responsibility and specifically supports the team leadership in its role. You will make a central contribution to the quality, consistency, and further development of the working methods in the BackOffice.

What you can achieve with us

• You ensure a uniform, high-quality professional working method in the BackOffice.
• You develop, maintain, and monitor professional standards, processes, instructions, guidelines, and checklists.
• You are responsible for the professional requirements in the BackOffice team and ensure a structured and sustainable knowledge transfer.
• You analyze process deviations, initiate targeted improvement measures, and are responsible for quality assurance.
• You actively contribute to the further development and digitization of the process landscape and work in cross-departmental working groups and projects, bringing in your professional perspective.
• You take responsibility as a professional contact person and represent the Back Office team leadership in their absence.

Which skills are important to us

• You have a commercial basic education and several years of experience in administration
• You think analytically, quality-conscious, and quickly recognize optimization potentials
• You can prepare complex content understandably and communicate it confidently
• You communicate clearly, moderate confidently, and enjoy working with various interfaces
• You bring experience or strong interest in process, quality management, and digitization
• You work independently, structured, and gladly take on professional responsibility

What we offer you

• Working hours

Annual working time (42 hours/week), possibility to work part-time as well as remotely, paid breaks

• Vacation

At least 25 days of vacation annually, 28 days from the age of 45, and 33 days from the age of 55. Possibility of unpaid leave

• Salary

Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection, and civil service

• Social insurances

Above-parity contribution to the Bern Pension Fund, coverage of half the premium for non-occupational accident, supplementary accident, and daily sickness allowance insurance

• Education and training

Financial and/or time contribution to education and training projects

• Health

Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, relaxation room, in-house massage options, participation in fitness activities as well as loaner bicycles

• Private life, family, and work

16 weeks maternity leave, two weeks paternity leave, generous above-obligatory family allowances

Does this suit you? Then get to know us! We look forward to your application.