Caritas Schweiz Inland, Caritas Schweiz
Luzern
13 hours ago
Service Owner & Service DevOps Engineer (m/f/d)
- 21 May 2026
- 100%
- Luzern
Job summary
Join Caritas in Switzerland and 20 countries globally. Be part of a collaborative and supportive environment.
Tasks
- Oversee IT services for digital communication and collaboration.
- Enhance services based on business needs and manage priorities.
- Ensure quality and compliance across service lifecycles.
Skills
- Experience in IT Service Management and service-oriented environments.
- Understanding of digital communication and collaboration solutions.
- Knowledge of ITIL 4 and SIAM principles.
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About the job
Doing the right thing. In Switzerland and in around 20 countries on four continents. Join us in our commitment to the vision of a solidaristic society, as
Service Owner & Service DevOps Engineer (m/f/d)
The department is responsible for the provision and further development of IT services within a service organisation according to ITIL 4 and SIAM principles. The focus is on the technical implementation, automation and stable operation of services as well as their holistic management throughout the entire lifecycle. The organisation works in service families and integrates internal as well as external providers for efficient and scalable service delivery.
Your tasks
Service Owner (including secondary roles Project & Provider Manager as well as Requirements Engineering)
Service DevOps Engineer (including 2nd level support role)
- End-to-end responsibility for services for digital communication (e.g. e-mail, chat, meetings) and digital collaboration (e.g. file storage, document editing, knowledge platforms, data/BI)
- Further development of services according to business needs (including capturing and prioritising requirements)
- Management and coordination of internal teams and external providers
- Monitoring of service quality (e.g. availability, stability, user satisfaction) and initiation of improvements
- Responsibility for service lifecycle, changes and releases
- Ensuring compliance with security, data protection and governance requirements
Service DevOps Engineer (including 2nd level support role)
- Technical operation and further development of platforms for communication (e.g. e-mail, chat, meetings) and collaboration (e.g. file storage, document editing, knowledge platforms, data/BI)
- Implementation of changes and new requirements
- Ensuring stability, availability and performance of services
- Analysis and resolution of complex incidents (2nd/3rd level)
- Automation of recurring operational and deployment processes
- Participation in tests, releases and handover to operations
- Documentation and knowledge transfer to support
Our requirements
- Experience in IT service management or in a service-oriented IT organisation as well as in the support and further development of IT services
- Understanding of solutions for digital communication and digital collaboration
- Experience in working with internal stakeholders and external providers
- Good skills in capturing, structuring and translating requirements into implementable service solutions
- Understanding of ITIL 4, ideally complemented by knowledge of SIAM
- Basic technical understanding in the areas of operations, incident management, changes and service optimisation
Workplace: Lucerne
Start date: Immediately or by arrangement
Caritas offers attractive employment conditions and an open working atmosphere in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who enjoy participating in change processes.
For information about this position, please contact Mr Alden von Euw, Service Family Owner, e-mail alden.voneuw@caritas.ch.
We thank you for your interest and look forward to receiving your application via the online portal.
Start date: Immediately or by arrangement
Caritas offers attractive employment conditions and an open working atmosphere in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who enjoy participating in change processes.
For information about this position, please contact Mr Alden von Euw, Service Family Owner, e-mail alden.voneuw@caritas.ch.
We thank you for your interest and look forward to receiving your application via the online portal.
