Publié: 26 avril 2024
Allschwil
100%
Durée indéterminée
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Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. With each discovery comes a new story, and we are the science behind the story. Learn more https://www.youtube.com/watch?v=zMs2Qb2uWjM.
Thermo Fisher Scientific is actively seeking a Director, Client Services Basel and Germany.
Reporting to the General Manager of Clinical Services in Switzerland, the job holder is responsible for leading and developing an extraordinary Client Services Project Management organization to deliver an excellent customer experience on site for the Clinical Trials Division. The Director Client Services is responsible to meet client requirements in terms of quality, compliance and delivery times for the entire workstream, from packaging activities to distribution of clinical trial services.
This position will lead the client services function on site, including advising and coordinating project management activities in both Packaging and Distribution Clients services, support for client initiatives, resource planning, and development of robust business processes to support cross functional collaborative ways of working, while ensuring customer service excellence. Evaluates emerging business environment trends, interprets evolving client requirements and leads functional response to Customer Allegiance Score (CAS) data. Ensures work is consistent, complete and managed appropriately, as well as providing timely and effective issue management and resolution.
The position collaborates in partnership with the Operational Excellence leader and with key collaborators to transform the Department to enable profitable growth, improve quality and customer experience, and increase employee engagement.
Delivery of these objectives will be achieved through the leadership, mentoring and development of the entire team enabling the deployment and introduction of powerful working practices and innovative, value adding project management technologies & tools. These activities will be carried out in accordance with current statutory, regulatory and company safety and quality standards as well as our 4i Values.
Success in this role will be demonstrated through increased customer experience, on time and in full project delivery to hit our growth & profitability targets and improve
Leadership Team of FCS Basel, this position is also responsible for ensuring global coordination of all FCS Basel & Germany customers requiring such interactions in order to successfully complete their projects/programs.
Key Responsibilities:
Minimum Requirements/Qualifications/Competencies
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com.