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Customer Care Specialist

05.12.2019 | Employé | 100%

For one of our client, we are looking for a Customer Care Specialist based in Lausanne 

Customer Care Specialist

Key Responsibilities
* Follow-up and communicate on orders
* Liaise closely with warehouses to ensure that every order is processed and delivered on time 
* Communicate pro-actively on orders’ status and issues (shortage, delay in delivery…)
* Keep records of customer interactions, transactions, comments and complaints
* Liaise with warehouses for receiving returns
* Handle customers complaints, provide appropriate solutions and alternatives within time limits and follow up  to ensure resolution
* Manage defective and seasonal returns, and issue credit note
* Follow up with the Sales Team on customer issues
Your profile:
CFC Customer Service Agent or equivalent
3 to 5 years of related experience
Knowledge in logistics and transportation
Excellent communication skills 
Excellenet knowledgeof MS office (Word, Excel, PowerPoint, Outlook…) 
Fluent English and German mandatory
Ability to multi-task, prioritize and manage time effectively in a fast-paced environment

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