IT Lead Support - CTRM ASPECT

Our client is a trading company located in Geneva

Description

Leadership & Team Management

• Lead and mentor a team of support engineers across multiple locations.

• Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.

• Foster a culture of collaboration, accountability, and continuous improvement.

Operational Oversight

• Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted.

• Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.

• Coordinate daily start-of-day/end-of-day checks and incident response planning.

• Manage shift schedules to ensure 24x7 support coverage when needed.

• Support all modules of the ETRM system and related upstream/downstream interfaces.

• Monitor application availability and proactively report issues.

Stakeholder Engagement

• Serve as the main liaison between business users (traders, schedulers, back-office) and IT teams.

• Build strong relationships with vendors and internal stakeholders to manage escalations, upgrades, and roadmap planning.

• Drive proactive communication with senior management regarding support KPIs and issue trends.

Strategic Responsibilities

• Identify and implement process improvements, automation opportunities, and system enhancements.

• Contribute to planning and testing for patches, upgrades, and configuration changes.

• Maintain system documentation and training materials for both internal teams and end users.

Profile

• Bachelor's degree in Computer Science, Finance, or a related field.

• 6-8 years of IT experience, including 3+ years supporting ETRM systems.

• Solid understanding of commodity trading and the trading lifecycle (pricing, risk, logistics, settlement).

• Hands-on experience with trade capture, mark-to-market, and P&L processes.

• Proficient in SQL and basic scripting (Python or VBA).

• Familiarity with integration protocols, APIs, or data mapping is a plus.

• Exposure to other CTRM systems and ITIL/project management frameworks is a plus.

• Experience with application deployment, configuration, and testing

• Fluent in English.

Job Offer

Attractive package and environment