Our client is a trading company located in Lausanne.

Description

• Provide first-level contact and convey resolutions to user issues.
• Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct resources. Ensure proper recording, documentation, and closure (ServiceNow)
• Develop and document new solutions and training material for occurring issues.
• Configure PC's and Laptops based on the standards.
• Configure the user profiles (customization of user profile as per standard and user's requirement, basic on-boarding training)
• Mobile devices configuration management
• Research questions and resolve each interaction with customer satisfaction.
• Provide accurate reporting to management
• Contribute to automated PC' s updates and deployments (scripting, …)
• IT logistics (cabling, PC moves, stock/inventory management)

• PC based environments MS Windows 10/11, Office 2016, Office/MS365,
• Digital World Technology (Mobile devices - iPhones etc),cloud solutions, Internet browser administration
• Client-side networking (VPN, Wifi, client network config)
• Enterprise Client deployment systems (MDT, ManageEngine Endpoint Central an asset)
• Client-side networking (TCPIP, DNS etc)
• Remote support techniques
• Knowledge of Server & networking environments - an asset
• Comprehension of the Life Cycle & Support management (ITIL etc)
• Meeting room technology
• Monitoring systems

Profile

• Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset
• 2-3 years of professional experience is an asset.
• Fluent in French and good technical communication skills in English,
• Excellent customer service attitude and problem solving abilities and experience
• Willingness to constantly maintain qualifications by analyzing technical issues
• Strong organization skills and attention to detail and accuracy
• Sense of responsibility and ability to work independently
• Comfortable to work in a multicultural environment

Job Offer

Attractive environment, package and conditions.