Published: 29 April 2024
Quick applyCrissier
80% – 100%
Permanent position
Salt Mobile SA
Job ads found online
Well, we're looking for talented people who share our interests and values. Do you focus on the essential and do what you say? Do you try to make things simple and dare to be original in what you say and do? And most of all, do you excel in providing exceptional service every day?
Your Mission
You will ensure smooth activation of the broadband solution, ‘Salt Home’ (Fixed internet, Salt TV and internet), for residential and business customers, as well as the fast and effective process of troubleshooting issues post service activation and orchestrate the efficient involvement of each concerned party involved in the process.
You will be the technical point of contact for our network partners, fibre distributors and will be responsible to manage the customer complaints from call centres.
You will ensure the best “Salt Fiber” fulfilment success rate and customer experience, take in charge provisioning bugs and incidents, implement work around and follow resolution with development teams and partners, and ensure the most efficient possible operational process.
Your duties
Activation
Support
Process and documentation
What you bring
What we offer
An exciting and dynamic environment with a unique start-up corporate culture, where proactivity and personal commitment are highly valued
Have we sparked your interest? Then we definitely would like to get to know you. Please apply to us online (we only consider online applications).