CNET Content Solutions (CCS), the leading e-commerce content and solutions provider with global reach, a division of CBS Interactive, is looking for an Account Manager to support our key customers.
CNET Content Solutions is first and foremost a content provider. We aggregate and distribute product content that enables our customers to effectively sell IT, Software, Consumer Electronics, as well as White Goods and Office Supplies. Most product specifications that can be seen on major reseller websites originate from CCS.
We also deliver online marketing services that support vendor branding directly on reseller’s pages, including solutions such as Product Finders and Cross Sell/Attach.
Managing and maintaining customer relations and communications on your assigned accounts, as well as ensuring that the highest level of satisfaction and service is delivered.
Develop and maintain excellent relations with our key customers in EU, specifically those assigned to you.
Support our standard and custom solutions for our key customers
Manage SLA compliance; manage internal & external reporting, devising dashboards or reports that meet customer requirements and align with their KPIs
Provide presentations and training webinars about our services & products to customers
Participate with internal stakeholders on improving our internal solutions to reach the highest level of customer service possible that meet and exceed our client’s expectations
Participate in developing new solutions to support our key customers
Proactively identify and report problems to corresponding internal departments and follow these through to completion
Identify solutions and sales/growth opportunities, and transfer them to the Sales Manager(s)
Ensure consistent delivery of contracted services as well as keep customers engaged and help them experience value
3+ or more years experience, in the Channel, supporting Key Accounts
Strong presentation skills in English. Good spoken & written level of Spanish. Knowledge of another European language is a plus.
Excellent written, verbal communication and presentation skills (ability to speak with persons of various social, cultural, economic, and educational backgrounds)
Ability to develop and maintain excellent working relationships with customers and internal company departments in order to smoothly and effectively address customer needs.
Very good general understanding of Internet Technologies
Excellent PC skills, Office Suite and/or Google Office Suite
Team player, able to participate and bring ideas to the team
Willingness to learn
Positive and flexible attitude with strong initiative and self-motivation
Detail oriented and excellent follow-up skills
Strong analytical and problem-solving skills
This role requires the analysis and communication skills necessary in providing the high level of service expected by us and our key customers.
This role will require travel to internal and customer meetings both on and off site, potentially including International travel
Salesforce.com experience helpful but not required
HTML/CSS, XML, SQL, experience is a plus