Customer Support Advisor (m/f/d)

Customer Support Advisor (m/f/d)

Workload: 40-100%, limited to 2 years

What you can shape

• You ensure high-quality customer contact by phone and in writing in German and French and handle customer enquiries competently and friendly.

• You resolve customer concerns largely at first contact, actively increasing customer satisfaction.

• You handle enquiries about invoices, tariffs, products as well as relocation notifications and provide support for our digital services and apps.

• You forward more complex enquiries or complaints to the responsible specialist departments.

• You work closely with internal specialist departments to ensure consistently high service quality.

What sets you apart

• You have completed vocational training and have experience in customer contact as well as administrative tasks.

• You enjoy telephone customer contact and have a quick grasp as well as good technical understanding.

• You are confident in using MS Office and ideally have knowledge of SAP and CRM systems.

• You have fluent German and French language skills.

• You are communicative, service-oriented, flexible and work independently as well as reliably.

• Ideally, you have professional experience in the energy sector or as an electrician and further training in commercial or technical fields.

What sets us apart

An exciting job. Meaningful work. And numerous other benefits that CKW offers you.

? Attractive remuneration and extensive social benefits: Look forward to fair pay and comprehensive pension packages that secure your future.

? Work-life balance: With flexible working hours, part-time models and up to 50% home office (depending on the role), we enable a healthy balance between work and private life.

? Talent development: Your personal and professional growth is important to us. We support you in training or further education.

? Attractive extras: Benefit from our offers such as discounted mobile subscriptions, childcare support, holiday purchase or free parking spaces. Learn more

We work in a team-oriented, pragmatic and safety-conscious manner. Diversity is important to us – we learn from each other, support each other and jointly shape reliable network infrastructure.

At CKW, we are committed to a culture of non-discrimination, tolerance and inclusion. As an employer who values equal opportunities, we welcome applications regardless of origin, gender identity and expression, sexual orientation, age, disability as well as social, cultural and religious background. We are committed to a respectful and inclusive application process and workplace for all.