Senior Business Analyst - ServiceNow (M/F)

A large-scale organisation based in Geneva is strengthening its project teams and is looking for a senior business analyst with strong ServiceNow skills. You will join a multidisciplinary team bringing together project managers, architects, service managers, business analysts and developers.

Your missions

* Support pre-project phases (pre-sales): feasibility studies, cost estimates, demos to stakeholders, advising candidate projects and business units on the best approaches.

* Support new projects in the design phase through reviews and advice, to ensure the compatibility of developments with the organisation's objectives (pooling, cross-functionality, respect of standards).

* Design and manage the roadmap and product backlog, maximising the use of standard features of the software package.

* Conduct design reviews and ensure quality control of produced artefacts.

* Take responsibility for the technical and functional design of developments.

* Keep up to date with technology and recommend improvements to existing applications.

* Manage communication with project teams, business units, relevant management and internal departments, architects and engineers.

* Participate in the preparation of project deliverables (test concept, deployment concept...) as well as in testing, deployment and support phases.

* Provide regular reporting to project managers (progress, remaining work, monitoring of technical risks).

Profile sought

Education

Bachelor of Science of Applied Sciences or degree in computer science, EPF engineering degree, federal diploma or equivalent.

Experience (requirements)

At least 5 years of proven experience in functional analysis on ServiceNow (AppEngine and CSM).

Required technical skills

* Advanced functional analysis and architecture (expert level)

* Proven experience with ServiceNow AppEngine and CSM modules

* Good knowledge of databases, modelling and data model of CSM and SPM modules

* Solid knowledge of development engineering processes (phases and associated deliverables)

* Advanced change management skills

* Facilitation of working groups and workshop moderation

* Excellent oral and written communication, adapted to the target audience

* Systemic vision and risk analysis

Behavioural skills

* Analytical and problem-solving skills

* Leadership, eloquence, clarity of speech

* Resilience, autonomy and sense of responsibility

* Team spirit and sense of collaboration

* Continuous improvement mindset

Appreciated assets

* Experience in Agile methodology

* ServiceNow certifications

* Knowledge of ITIL best practices

* BPM, BPMN, ISTQB certifications

Technical environment

ServiceNow · JIRA / xRAY · SharePoint · iServer · Figma / Axure