Teamleader Contact Centre Inbound (100%)

About the job

Do you want to do more than just manage?

In this role, you take responsibility for results, the development of your team, and the transformation of a constantly evolving Contact Centre. Within the TCS, you create with your team a customer experience that combines efficiency, service quality, data intelligence, and human closeness.

Your mission, from September 2026 or as agreed:

As an Inbound Teamleader, you supervise and develop a team of around 10 customer advisors. You establish a team culture focused on results, collaboration, and service excellence, while actively contributing to the continuous improvement and evolution of the Contact Centre.

Your responsibilities

• Supervise, support, and develop a team of around 10 employees through coaching, feedback, and skills development.
• Manage sales, service, and operational efficiency objectives using key performance indicators (KPIs).
• Analyse team results and implement targeted improvement measures.
• Ensure smooth operational functioning and occasionally support the team in managing activity when the situation requires it.
• Work closely with various internal partners and promote a "One Team" approach.
• Actively participate in transformation projects and the evolution of the Contact Centre, particularly in the areas of digitalisation, data utilisation, and artificial intelligence.

What you bring

• Proven management experience in a Contact Centre, customer service, or a comparable environment.
• Excellent command of French and a very good command of German (minimum level B2).
• Experience in performance management, service quality, and commercial objectives.
• Experience with CRM systems and data-driven management (e.g. Salesforce).
• A strong interest in digital topics, new working methods, and technological developments (especially AI).
• Clear communication, assertiveness, empathy, and genuine leadership skills.
• A strong results orientation and real enjoyment in working in a dynamic environment.

What awaits you

• A real impact: your leadership directly influences member satisfaction, customer experience, and Contact Centre results.
• An evolving environment: you actively contribute to the profession’s transformations and participate in developing the Contact Centre of tomorrow.
• An engaged team: you join a close-knit, collaborative group of managers driven by a strong "One Team" spirit.
• A strong brand: for over 130 years, TCS has supported its members with passion, trust, and innovation.
• Attractive benefits: modern social conditions, TCS employee benefits, free access to TCS Active (fitness), a modern workplace easily accessible by public transport.

At TCS, people are at the heart of our concerns: our employees, our members, and our customers. We live our motto every day: Take responsibility. Grow together. Inspire people.

Interested? Join us and actively participate in the evolution of the TCS Contact Centre in Vernier!

Here is why we have existed for over 125 years:  All about TCS - TCS Switzerland

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Human Resources

Caroline Debétaz

Chemin de Blandonnet 4

1214 Vernier

At TCS, we respect and value the varied life paths and diversity of our employees’ profiles. Equal treatment is a top priority for us.