Customer Support Specialist

Turn your passion into meaningful work

Joining Infomaniak means becoming part of a technological leader where you will be surrounded by the best talents to create ethical and sovereign cloud and productivity solutions.

Infomaniak is the company behind SwissTransfer and a trusted partner for leading organisations: international institutions such as the United Nations, media outlets like France Télévisions, iconic events such as the Montreux Jazz Festival and the Annecy Festival, as well as central banks, major cities and security organisations across Europe.

An independent company, certified B Corp and awarded for its data centres that push the limits of efficiency and energy recovery, Infomaniak is living proof that it is possible to build a different digital world: sovereign, sustainable and beneficial for the local economy. Here, your passion will become meaningful work: you will work autonomously, take on real responsibilities and contribute to projects that impact millions of people.

We are looking for a:

Support is a changing profession.

Tools evolve, artificial intelligence transforms the way we work and customer expectations are becoming increasingly high.

At Infomaniak, we seek people who want to participate in this evolution and help provide a quality customer experience.

Beyond resolving requests, our goal is to support our customers, understand their needs and contribute to the continuous improvement of our services.

What we really look for

Above all, we seek a curious, autonomous person comfortable with digital tools, who enjoys understanding problems and finding solutions.

Someone who knows how to listen, explain clearly and take a step back in complex situations.

You don’t need to know everything when you arrive: what matters is your ability to learn, seek answers and gradually develop your expertise.

If you enjoy customer contact, like solving problems and want to grow in a technology company, this role could suit you.

What you will do

• Support our customers in using our products and services, providing clear and tailored answers to their needs.

• Analyse requests, identify encountered problems and seek effective solutions.

• Handle a variety of situations, from everyday questions to cases requiring deeper analysis.

• Collaborate with different internal teams to resolve issues faced by our customers.

• Contribute to improving our processes, documentation and tools, including those using artificial intelligence.

• Report difficulties and identified needs from our customers to help evolve our services.

Profile sought

• You are comfortable with IT tools and interested in new technologies.

• You enjoy solving problems and demonstrate logic, method and autonomy.

• You have excellent communication skills, both written and oral, and can adapt your explanations to your interlocutor.

• You are organised, rigorous and able to manage multiple requests while maintaining quality service.

• You are curious, learn quickly and do not hesitate to deepen subjects you have yet to master.

• You have excellent command of French. English and German are additional assets.

Experience in customer support, IT assistance or user support is appreciated, but we are also open to profiles who have developed similar skills in other fields.

What will make the difference: your eagerness to learn, your sense of service and your ability to find solutions.

The position

• Contract: Permanent

• Location: Geneva (Les Acacias)

• Availability: as soon as possible

• Partial remote work possible

To have your application considered, please explain in a few lines, in your own words, why this position at Infomaniak appeals to you and would be meaningful for you.

Why Infomaniak:

• Work every day in a caring environment, balanced with your personal life and extremely stimulating with people at the forefront of their field who are committed, attentive and passionate about what they do.
• Because work/life balance is essential, you benefit from flexible hours, up to 2 days of remote work per week, and all your overtime hours are compensated.
• Meet diverse people in a friendly atmosphere during very regular company outings (Afterwork, skiing, cycling, theatre, etc.).
• Work in an original environment where meeting rooms are carefully decorated to inspire and foster collaboration.
• Enjoy many other benefits such as an annual bonus encouraging sustainable mobility, a fitness room to keep fit, availability of electric bikes and scooters, convivial relaxation areas (rest room, video and arcade games, pinball, table football, etc.), excellent accident and loss of earnings coverage, and more surprises.

At Infomaniak, we are committed to diversity, equity and inclusion of employees in the workplace. Our job offers are open to all and all applications are evaluated equally, regardless of gender, origin, religion, sexual orientation or disability of candidates.