Helpdesk Technician N1/N2

About the job

You enjoy interacting with users, solving concrete IT issues and working directly on site, this position could be for you!



 

Meanquest is an IT services company founded in 1995 that now has over a hundred people.

Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service. We regularly look for profiles eager to invest themselves with our clients.

On behalf of one of our clients based near Lausanne, we are looking for

a Helpdesk Technician N1/N2

 

Responsibilities:

• Provide N1/N2 user support by phone and on site
• Handle IT requests and incidents
• Diagnose and resolve hardware and software problems and escalate to the next level if necessary
• Prepare, install and configure workstations and peripherals
• Ensure ticket follow-up
• Participate in the management and renewal of the IT equipment
  
  
   

Profile sought:

• ITC certificate or equivalent training
• First experience in IT support / Helpdesk / proximity appreciated
• Good command of the Windows environment and office software.
• Knowledge of computer hardware and basic networking
• Good diagnostic and problem-solving skills
• Service-oriented, patient and good interpersonal skills
• Autonomy, rigour and responsiveness
• English level B1

Job conditions:

• On-site position
• Hours: 7:30 am–12:00 pm / 1:00 pm–5:00 pm
• Salary: €70–75k gross per year maximum depending on profile and experience

Start date: November / December





 

Interested in this opportunity? Do not hesitate to apply!

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Sector: Other

Position: IT / Technology

Type of employment: Permanent